Reviews (75)
We used EAS for UK VAT compliance from mid-2025 to August 2026 (UK stock in a UK warehouse, domestic sales). What we experienced, all documented in writing:
- Our Nov-Jan return was filed on a guess. EAS's own words: "I used my presumption that #9492 was the first domestic UK order. We filed your report." That return has been in an HMRC enquiry since March; our GBP 2,058 refund is still not paid.
- The Feb-Apr return was filed with input VAT of zero because "we received no documents from you on the input VAT so it was filed on the presumption of no input VAT" - nobody had ever asked us for purchase invoices.
- The same return declared GBP 3,106 output VAT; the correct figure from the order data is GBP 4,234. The reason, traced to the penny: EAS built the figure from only one of its own order buckets and left out the UK orders it had sorted into its "DDP/DDU" bucket. EAS wrote on 25 August 2026 that it is "unable to file any correction on your behalf" - so on 9 September 2026 we filed the correction with HMRC ourselves and pay the GBP 1,128 difference plus interest.
- Boxes 7 and 9 were wrong as well ("a technical error when the report was filed"); the correction was handed back to us: "I cannot make it myself."
- As of 3 September 2026 - 60 days after our formal written complaint - the VAT Corrections section of EAS's own dashboard shows no correction filed at all. On handover, EAS confirmed "there are no working papers as such" for any of the four returns it filed.
- The HMRC officer could not reconcile EAS's VAT workings ("unable to easily follow or reconcile") - we rebuilt them ourselves to save the refund.
- From the day our stock moved to a UK warehouse (23 December 2025), the app kept classifying our domestic UK orders as non-EU imports and billed a per-order import fee on 956 orders that never crossed a border. The app's own setup note warns against this mode for goods shipped from within the territory.
- We paid per-order fees from June 2025 but got access to the reporting dashboard only on 22 December 2025.
- Payment reminders claimed the invoices covered "primarily European taxes due" and threatened "penalties from potentially all 27 EU member states". The invoices contained no taxes at all, only EAS's service fees. The last such reminder arrived on 26 August 2026, two days after our termination.
Repeated written requests for written instructions were answered with "let's do a video meeting" for five months.
To be fair: we were slow to answer some of their questions in spring 2026, which did not help. But a VAT filing service that files on presumptions, never asks for input invoices and under-declares output VAT against its own order data is not a compliance service. We have terminated and now file via HMRC's bridging software ourselves. We would recommend to do the same.
The UK output VAT on your sales was collected and reported correctly for every period we filed, in line with your store configuration. This is a billing misunderstanding that followed your move to a UK warehouse in December 2025, followed by communication issues, not a failure of the VAT service itself.
Our responses to you were never limited to meeting requests. We answered your questions in writing, as your own account acknowledges. A short call was needed only to confirm the fulfilment change and complete the store adjustments it required, and that call did not happen on your side for several months, which is what allowed the issues to accumulate.
We must firmly reject the claim that our filings were incorrect. Returns must be submitted by statutory deadlines. Where information was outstanding from your side, we applied reasonable and clearly stated presumptions so that your returns were filed on time rather than late, and you had ample opportunity to review and respond to them. UK VAT returns can in any case be corrected for up to three years, so no filing position is ever permanent and corrections remained fully available throughout.
On classification, UK rules account for consignments valued at £135 or under and domestic B2C sales in the same way, within Box 1 of the return. The order categories shown in our dashboard are internal labels used for visualisation only. They are not legal terms and do not change the VAT reported. Orders above £135 are treated differently, and those were the orders that required the store change we asked to arrange with you.
Where corrections were appropriate we offered to make them, as UK rules permit. When you asked us not to file further, we provided written instructions so you could proceed directly. Your data remains available in the dashboard until the end of the year, and we are ready to reconcile the input VAT and to support your HMRC enquiry.
We could not deregister your UK VAT number, as EAS is NOT your tax agent. That registration sits between you and HMRC. We have also noted your comment on the automated reminder wording, which is generic to open billing cases rather than specific to your account, and we are revising it for clarity. Regardless of messaging content, service fees are expected to be paid on time. Refusing to resolve issues and then refusing to pay for services is simply unprofessional.
We regret that matters reached this point, and we remain willing to resolve the outstanding items with you directly via EAS emails.
