Reviews (26)
Best to Avoid Unleashed
We have used Unleashed for quite a while
We have several issues with them
1 - They way they handle freight on your purchase orders is a total fundamental failure - you have to be very careful or you will wind up with 2 bills, and worse if its a split shipment be extremely careful about allocating costs - or your stock value will be totally wrong
2 They just keep increasing the pricing and for $800 a month - still no phone support
3 Their terms and conditions are dodgy - says 30 days notice, but actually its 30 days before your next invoice, so in effect its really more like 60 days - they just take the money and don't care of course as you are leaving
Thank you for taking the time to share this - we take feedback like this seriously, even when it's hard to hear.
On the freight and purchase order point: there is a way to spread a single freight cost evenly across split purchase orders (the "Add Shared Cost" function), but we agree it isn't automatic or obvious, and that's a fair criticism of the workflow. We've raised this directly with our Product team as an improvement so it's clearer for split shipments going forward.
On the notice period: a 30-day cancellation notice window is standard across most SaaS providers, so the policy itself isn't unusual. That said, we understand it was frustrating that your notice fell just inside that window, meaning your final invoice was charged before the cancellation took effect - we've explained the mechanics of this directly with you.
On pricing: we know increases are never welcome, and we appreciate you sharing that directly rather than just walking away.
We've already been in touch with you directly to work through a resolution, and we're glad to keep that conversation open if there's anything further to discuss.
Regards,
The Unleashed Team
