Consentmo GDPR Compliance
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Reviews (1,864)
☆☆☆☆
We had been using Consentmo GDPR Compliance for more than a year without any major issues. However, after updating our Shopify theme, the app completely disrupted our Google tracking setup.
Since then, our Google Tag Manager, Google Consent Mode, Google Ads conversion tracking, and analytics have all been in disarray. We have spent days trying to identify the problem, following the documentation, reinstalling integrations, and checking every possible setting, but our tracking is still not working correctly.
What is particularly frustrating is that a theme update should not leave customers in a situation where they have to spend countless hours trying to restore a working tracking setup. The support documentation has not helped us resolve the issue, and the troubleshooting process has been extremely time-consuming.
Unfortunately, our experience has been very disappointing. An app that is responsible for GDPR compliance and consent management should make tracking more reliable, not leave customers wondering whether any of their analytics or advertising data can still be trusted.
Hi Rene, Elena here again.
I’m truly sorry to see that your overall experience with the app was as described in your review. After more than a year of smooth use, I completely understand how frustrating it must be to suddenly run into tracking issues, especially with something as critical as your analytics and advertising data!
I’d like to add some context on what likely happened. When a new theme is published, Shopify usually deactivates app embeds and doesn’t carry app settings over - this affects all apps, not just Consentmo. Shopify’s Help Center states it directly: “if you... later change your published theme, then you’ll need to re-activate those apps in your new theme as they won’t be active by default.” (reference: https://help.shopify.com/en/manual/online-store/themes/customizing-themes/apps )
On top of that, themes differ technically (older Liquid-based vs. newer JSON/Online Store 2.0 themes), so a tracking setup that worked perfectly on one theme often needs to be re-enabled and re-tested on the new one.
That said, unfortunately Shopify doesn't allow us to reapply the existing settings and the merchant has to follow this (ref the guide above). Still I understand we could have responded faster and more attentively, and this is something I've addressed with the support team member as well. As we discussed yesterday, I believe that we’ve already fixed this for you. For any future instances, our team would be glad to go through your GTM and Consent Mode setup with you end to end and get everything verified.
Thank you for being our customer and we are looking forward to working with you for many more years!
