Digital Downloads ‑ Filemonk

Hi there, Anaam here, Head of Merchant Success at Filemonk.

Thank you for your feedback, and I'm sorry you had trouble finding the cancellation option.

I wanted to reassure you that Filemonk does not block merchants from cancelling a trial or a paid subscription. You can cancel your subscription, downgrade to our free plan, or uninstall the app at any time.

I also saw that you reached out to our support team, and we shared the steps to cancel your trial. I'm glad we were able to help get that resolved, and I can confirm that your trial was successfully cancelled, so no charges were applied.

We're a small team that genuinely cares about our merchants and works hard every day to build a product people can trust while providing fast, helpful support.

Thank you for giving Filemonk a try, and I wish you all the very best with your store. I also noticed you're still using the app, so if you need any help getting everything set up, we're always happy to help.

-- Anaam / Head of Merchant Success