Digital Downloads ‑ Filemonk
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Reviews (315)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and smooth migration from other platforms, supporting a variety of digital products like license keys and file downloads. Key features include file updates, automatic customer emails, and immediate post-purchase download access. The bulk upload feature is highlighted for handling numerous files efficiently. The intuitive interface and responsive support team, adept at resolving complex issues, are also highly praised.
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This has worked well for us. Their support was very helpful with some of the more advantaged features like the DKIM setup for custom emails.
Nagaraj was extremely diligent in helping me resolve a string of technical issues with my Shopify store using the Filemonk app. He carefully reviewed the problem, worked with me step by step to fix it, and his knowledge was clear throughout. The customer service was top tier, and I would absolutely recommend Filemonk knowing their support team is this dedicated.
Very easy set up and no issues with digital downloads! Finally found an app that works flawlessly!
Nagaraj was so wonderful. He found what the issues was straight away and fixed it for me. I am very very impressed by the customer service and this experience will make me continue to choose Filemonk I am so happy!
Thank you so much for the kind review! I'm really glad I could quickly identify the issue and help you get the domain setup sorted. It means a lot to hear this experience makes you confident in choosing Filemonk. We’re always here to help!
Nagaraj | Technical Support Specialist
So far this app has been easy to use and works well.
Once I attach the file to the product advertised for sale, I do not have to do anything else. When a customer purchases the product the file is sent to them instantly.
I tested it out by buying one of my products using a different email address and I received the file. So far I have not received any complaints from my customers so I feel assured that they have received the digital products that they purchased as well.
I will definitely recommend that everyone selling downloadable products give this app a try. There are different levels of plans you can get and the prices are reasonable.
App works flawlessly for what we need it for (simple digital downloads), and have not experienced any issues. Would recommend.
I've been using FileMonk for a while now and it's been great. But honestly, the support team is what made me want to leave a review. I had an issue that was driving me crazy, and they actually took the time to help me figure it out. You could tell they genuinely cared about getting it sorted, not just sending me some copy-paste response. They stuck with me until everything was working again.
Nagaraj was very helpful and solved my issue very quickly.
Thank you for the kind review! I'm glad I could quickly resolve the domain issue for you. Happy to hear everything is working well now. We’re always here to help!
Nagaraj | Technical Support Specialist
I'm a newbie and this has been a great app! Support has been wonderful any time I've bumped into issues!
Hassan helped me greatly today in troubleshooting an issue I was having with Filemonk and Shopify. He was patient, kind and professional. I am so grateful for his help. My issue has been resolved. Yay!