Subi Subscriptions App
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Reviews (900)
I am sitting at a 75% payment decline rate from the way this app processes card declines. Their payment links break after 1/2 years and your customers will just churn based on their poor network link with the banks/cards. Use the native Shopify Subscription app it's much better with card issues and payment declines.
Hi Sarah, I'm sorry this was your experience after three years with us. One thing worth correcting for anyone reading: the decline rate you describe counts every automatic retry as a separate failure, so it overstates what your members actually saw. The audit our team walked through with you showed a real but much lower share, and nearly all of it traced back to member cards that had expired or been revoked since sign-up. Those cards live in Shopify's billing vault, and every subscription app, ours or any other, charges that same vault, so an app switch cannot control this. We helped at every step: a full account audit, payment recovery turned on, and hands-on support even as you moved to another app. We never stepped away, and I'm sorry it wasn't enough for your club. We wish you well.
Koorosh, Subi cofounder
