Reviews (1,067)
Where is the support?
You have 1217 reviews and mainly positive but I CANNOT contact you even by some chat?
I can't even submit a question to you on your "help" facility in shopify becuase the SUMBIT button does NOT WORK!!!
As I cannot submit my query on the proper support page I have no choice but to put it here:
I want the look and feel of the search results page on our website, **lemonsalt.co.uk**, to remain exactly as it is. I don't want Searchandise to override our existing UI for displaying products, articles, recipes, or other search results.
To achieve this, I disabled the widget on the **Search Results Widget** page. Once I did that, our own search results layout was displayed correctly, which is exactly what I wanted.
However, I noticed something unexpected: **recipes and articles built with PageFly are no longer returned in the search results.** They only appear when the **Search Results Widget** is enabled.
Is there a way to access Searchandise's indexed content (particularly PageFly pages) while continuing to use our own search results UI? In other words, can Searchandise provide the search index and results data without taking over the presentation layer?
I hope to get an answer soon.
We're sorry to hear about your experience.
We've checked your account and can confirm that we've replied to all of your requests. If you haven't received our responses, it's possible that they're being filtered by your email provider, so we'd recommend checking there as well.
Regarding the issue with the support request submission button, it's likely related to our ongoing transition to a new interface. We apologize for the inconvenience and are working to resolve it as quickly as possible. The good news is that, despite the issue, we're receiving your support requests and responding to them.
If you're still unable to find our replies, please let us know, and we'll be happy to find an alternative way to stay in touch.
