Reviews (1,254)
Where is the support?
You have 1217 reviews and mainly positive but I CANNOT contact you even by some chat?
I can't even submit a question to you on your "help" facility in shopify becuase the SUMBIT button does NOT WORK!!!
As I cannot submit my query on the proper support page I have no choice but to put it here:
I want the look and feel of the search results page on our website, **lemonsalt.co.uk**, to remain exactly as it is. I don't want Searchandise to override our existing UI for displaying products, articles, recipes, or other search results.
To achieve this, I disabled the widget on the **Search Results Widget** page. Once I did that, our own search results layout was displayed correctly, which is exactly what I wanted.
However, I noticed something unexpected: **recipes and articles built with PageFly are no longer returned in the search results.** They only appear when the **Search Results Widget** is enabled.
Is there a way to access Searchandise's indexed content (particularly PageFly pages) while continuing to use our own search results UI? In other words, can Searchandise provide the search index and results data without taking over the presentation layer?
I hope to get an answer soon.
Hi LemonSalt team,
First, we sincerely apologize for the broken Submit button and chat connection issues — we’ve addressed this interface bug, and our Support Teamlead is personally taking care of your request.
Regarding your search questions:
1. Search Results UI: When our widget is disabled, the page falls back to Shopify’s native search (which misses PageFly content). Our dev team can customize our widget’s design to match your native site UI perfectly.
2. PageFly Indexing: We have a working solution ready to ensure your full PageFly content is properly indexed.
Oybek, our teamlead, sent a detailed follow-up to your email on August 21st. Please check your inbox (or spam folder) and reply so we can set this up for you.
Waiting for your reply,
Searchanise team
