Reviews (4,635)
This was a great app until recently. I encountered a bug and contacted support. The AI chat gave me a case number and assured me that a support agent would follow up within 4–6 hours. It's now been two days, and I've received absolutely no response or update on my issue.
It's really disappointing because I was genuinely happy with the app and was even considering upgrading my plan. Unfortunately, this experience with customer support has made me rethink that decision.
We sincerely apologize for the delayed response to your support request. We recognize that our response time fell short of the standard we strive to provide, and we deeply regret the frustration this caused.
We are glad that your technical issue was resolved, but we apologize that our team was not there to support you through the process. We value your partnership and want to ensure you have a seamless experience moving forward.
A Support Team Lead has already sent a message to your inbox to offer a direct line of communication and personally manage your future tickets to ensure this does not happen again. We appreciate your feedback and the opportunity to make this right.
