Reviews (4,394)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
All reviews
July 21, 2026

Absolute ABYSMAL customer service. The AI chat bot does not help and says it will send a support ticket. No one has gotten back to me and I cant use the app until they do. So incredibly frustrating.

Cove
United States
6 days using the app
Yotpo replied August 17, 2026

We're sorry for the frustration you experienced and appreciate you sharing your feedback. We acknowledge that we have room to improve, especially in providing clearer guidance and faster support.

After reviewing your request, the feature you're looking for is currently exclusive to our Premium plan. We apologize if this wasn't communicated clearly.

We take your feedback seriously and are continuously working to improve our support experience. Please know that our support team is always here for your brand, and we're happy to help with any questions or discuss the available options.