Reviews (991)
Overall rating
4.8
July 30, 2026
I give 3 stars as the customer chat service is unreliable and the AI chatbot is highly disturbing to say the least. It holds off to pass you to human support instead it persists that you share your issue with it, even if you dont feel comfortable doing so.
Medusa X
Malta
2 months using the app
Gelato replied
July 30, 2026
Hello,
Thank you for sharing your honest opinion! I understand how frustrating that must be when you're trying to get support. Your experience and feedback are very important to us, and we don’t want any issue you faced to go unresolved. Please feel free to reach out to us at apifeedback@gelato.com at your convenience, so you can share more information about what happened and so we can review your case in detail. We are here to support you!
Kind regards,
Kamil
Gelato Support Team
