Zapiet ‑ Rates by Zip Code
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Reviews (138)
asked for support 3 weeks ago asking for help with it mischarging postage. Was informed it was correct as that is how shopify do it, rather than trouble shoot my issue. For us to discover today we have lost 19 orders worth of shipping. I will edit my review if they rectify but not holding my breath as the support requested 3 weeks ago was not given and even they did not realise!
Hi Carley,
I am very sorry for the frustration and financial loss this caused. Having reviewed your case personally, I agree that your rate setup should have been investigated further when you first contacted us. The advice you received was incorrect, and I apologise that it took three weeks to identify the solution.
My team have now ensured your store is using the correct rates mode, so free shipping is calculated from the total after discounts. I have also contacted you directly to address what happened and make this right.
I have addressed this internally, and our support guidance is being updated to prevent this from happening again.
Kind regards,
Sam - Head of Support
