Reviews (2,218)
Overall rating
4.6
August 24, 2026
It was great until they blocked me from using it for no reason. I took a paid survey that they offered to me on my experiences, and then 2 weeks later they blocked me from using it on my store.
Bilge Brew
United States
5 months using the app
Microsoft Clarity replied
August 25, 2026
Hi Bilge Brew!
We’re sorry for the inconvenience. We experienced a temporary service outage that caused the 403 access error. The issue has now been resolved, and you should be able to access Clarity from your Shopify store as usual.
If you continue to experience any issues, please contact clarityms@microsoft.com with your project ID and shop URL so we can assist you further.
