Reviews (2,219)
Overall rating
4.6
August 25, 2026
I suddenly started getting a 403 error in my shopify that forbid access to clarity. i don't know why...
yummand
Austria
6 months using the app
Microsoft Clarity replied
August 25, 2026
Hi Yummand!
We’re sorry for the inconvenience. We experienced a temporary service outage that caused the 403 access error. The issue has now been resolved, and you should be able to access Clarity from your Shopify store as usual.
If you continue to experience any issues, please contact clarityms@microsoft.com with your project ID and shop URL so we can assist you further.
