Reviews (6,284)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
All reviews
September 2, 2026

I had a great experience working with Layla while trying to navigate AliExpress and the DSers app. Honestly, the process was very confusing and involved so many moving parts. I was able to successfully place an order, but the whole process felt pretty choppy, and I’m definitely not a fan of how complicated it can be.

That being said, Layla was absolutely wonderful! She was patient, knowledgeable, kind, and took the time to help me work through everything without making me feel overwhelmed. Having someone like her there to guide me made a frustrating process much easier.

Thank you, Layla, for all your help and patience! I truly appreciate you!

— Schellie

Luminous Essence Skin
United States
About 1 month using the app
DSers replied September 14, 2026

Hi there,

Thank you so much for sharing your great experience with us! 😊

We’re happy to hear that our support team was able to assist you quickly and solve your issue. We’ll also share your kind words with Layla — we’re glad to know that his support made your experience better.

Providing efficient and helpful support is always our goal, and we truly appreciate your trust and recognition.

If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help!