AfterShip Order Tracking
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Reviews (1,503)
Personally, I ran into huge problems while using the app. I reached out to support in a friendly manner, cooperated with them, and spent my time providing them with more information and screenshots. But after nearly a week, nothing was resolved; all the issues remained, and they simply closed my chat, assuming that since I hadn’t replied to a message that contained no information, the issue was closed. There are at least three major bugs in the app that mislead my customers when they receive emails from the AfterShip app. I wish the team luck in fixing these bugs, but I’ll be switching to a different app. Even though I spent half a day setting up this app in the store and another week communicating with support!
Hi Scent Event Product team,
We sincerely apologize for the frustrating experience you had. We are actively reviewing our ticket-handling and auto-close procedures to ensure this does not happen to anyone else.
We are also very concerned about the bugs you mentioned regarding misleading customer emails. Our core goal is to improve post-purchase communication, and we clearly fell short here. While we understand you have decided to switch to a different app after investing a week into troubleshooting, we would still like to investigate these specific bugs to prevent them from affecting others.
If you are open to it, please email our escalated support team directly at support@aftership.com so our engineering team can review the exact issues you encountered.
Thank you for your honest feedback, and we wish you the best with your store.
