Reviews (98)
I have placed 5 orders with this company. All 5 have had shipping issues and they actually lie to you and tell you it's shipped and when you go look at the tracking only a label has been created and it hasn't shipped. I'm doing everything to get my last 2 orders out the door and they are providing vague and "fake" answers to me after leaving messages, 10 + emails and voicemails and will not show it shipped in the app so I can't get payment from my Collective suppliers because you cannot manually update your orders it has to be synched from their site. DO NOT TRUST THEM! I will be canceling as soon as my customers last 2 orders are fulfilled (IF THAT EVER HAPPENS).
We’re sorry for the frustration you experienced, but we do want to clarify that we do not provide fake tracking information or intentionally misrepresent an order’s shipping status.
We have been in business for over 10 years and have fulfilled orders for thousands of customers. A company does not remain in business for that length of time by intentionally misleading its customers, and we take accusations of dishonesty seriously.
Tracking numbers are often generated when an order enters the fulfillment process, and there can be a delay before the carrier completes its first physical scan. During that time, tracking may only show “label created,” even though the order is already being processed for shipment.
We understand how important timely shipping and accurate fulfillment updates are for your business, especially when your own customer payments depend on those updates. We also acknowledge that communication and status updates should have been clearer, and we apologize for the frustration this caused.
Our support team is available by email, phone, and live chat, and we are happy to review any outstanding orders directly and provide the most current status available.
