Reviews (70)
We were processing over $40,000 per month through Sezzle and had been an active merchant customer for over a year. After one customer dispute/chargeback, Sezzle froze our account, requested extensive documentation, and then ultimately terminated the relationship.
We cooperated with their review and provided everything requested, including shipping records, carrier correspondence, COAs, fulfillment photos, policies, and supporting documentation. Instead of working through the issue with us, their risk team simply decided to close the account and stated they were not required to explain the specific risk concern.
For a merchant processing this kind of volume, the lack of transparency and communication was extremely disappointing. We expected an actual review and a reasonable opportunity to resolve the concern — not an unexplained shutdown after one problem transaction.
If you are considering Sezzle for your Shopify store, understand that your account can apparently be frozen and terminated with very little explanation, even after substantial processing history and full cooperation with their review. Also they will KEEP the funds and transaction costs.
Our experience was terrible, and we would not recommend relying on Sezzle as a secondary or any payment option for your business.
