SP Sales Pop up Social Proof

First of all the pop ups aren't working after I activated them. Second, when I downloaded this app I was logged into my store and as I was setting up I noticed a weird username showing up where my store username should have been. I would click a different settings button and I saw about 3 different store names and owner names and I was INSIDE their private account on this app?!? It made no sense but now I don't trust this app AT ALL.