WOD: PreOrder Now

WOD: PreOrder Now

Reviews (1,011)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
    805
  • 10% of ratings are 4 stars
    99
  • 3% of ratings are 3 stars
    32
  • 2% of ratings are 2 stars
    18
  • 6% of ratings are 1 stars
    57
All reviews
February 3, 2020

Horrible experience. I had initiated a back order sale on my website with this app. The app automatically applied the XS size for my customers order even when the customer was trying to check out with a different size. I had over 800 orders and 200 emails from customers with issues. Who knows how many customers didn't end up emailing me , but still had an issue with their order. An absolute nightmare and not worth the trouble.

Voight by Valentina
United States
About 2 months using the app
Website on Demand Studio, LLC replied February 3, 2020

Hello!

This is Sean, the Customer Success Manager with Pre Order Now. This app is now under new ownership and we have since fixed the issue that you referenced here. I am VERY sorry about the bad experience.

I am emailing you directly in a moment to see how else I can help and support you so that you are 100% taken care of. We work super-hard to give amazing support and I'll do whatever I can to give you personal help and get you taken care of. Thanks so much,

Sean & The Pre Order Now team