Reviews (53)
In error I purchased the wrong plan and immediately asked them to refund as I didnt use it. I did not see my money returned at all.
The issue was fixed after 1 hours . It probably was a misunderstanding .
Hi Diana,
I am sorry to hear about this experience. I completely understand your frustration. I had a chance to look at the history of conversation between you and our Support team and I think there may have been some confusion when you requested to cancel the Hobby plan -- which is our $0/month option. I would be happy to send this over to you to evidence that it was likely an honest mistake rooted in misunderstanding.
That said, I will work with the billing team to process your request right away.
Please feel free to email me directly (team@modalyst.co). My name is Espin and I'd be glad to help further clarify any issues or questions you may have.
