Modalyst: Dropshipping

I am a paying customer. Modalyst has serious issues. Their support team is very slow to respond. I started a support ticket on August 17th to resolve a product import issue. Products I import, with Collections selected prior to import, do import but those Collections do not import with the product. So you have to manually select the Collections, again, for every product after imported to Shopify. I could just do that, but their system should be working properly to import everything we select (Tags, Collections, etc) in Modalyst.

They wanted a screen recording on August 26th of exactly the same thing I explained in detail on what was going on from August 17th. They should have been able to look into it from my explanation, without the video. It's pretty simple. The selected Collections don't import over with the imported product to Shopify. That's it! Here we are 3-1/2 weeks later, from the initial ticket (Aug 17th) and all I'm getting is delayed responses and them saying "We're working on it". If I'm having an import issue with Shopify, then I assume everyone else importing from Modalyst to Shopify is also having the same issue. Doesn't matter what product is selected. Doesn't matter what excuses you guys make. Our Modalyst backoffice runs super slow on loading pages and products. Products and suppliers are constantly disappearing, or showing zero (0) products for any variant.

It has now been 3 days, without a response, after leaving them this message on September 7th:

"Forgive my persistence and frustration, but it has been 3 weeks since I brought this to your attention. If this was any other company, the problem would have been fixed quickly. It isn't an inconvenience for you, because you make money off of our subscriptions. It is a huge inconvenience for us as subscribers. If it is affecting my ability to import properly with Shopify, then it is also affecting other people who use Shopify. I have already started seeking out other platforms to get dropshipping goods from to replace this platform, since you guys do not see any priority to fix the problem. I don't see a reason to continue paying for a service that ignores the issue. Sure, you recognize my complaint by saying you are working on it. I don't see the results, so it is only words with no action. The Reviews for your company on the Shopify App Store are horrible. I can see there similar issues with the terrible customer support I'm experiencing now. If you don't do anything different to actually fix the problems customer complain about, you won't have a business. Nobody will use this platform. They will see the horrible reviews and avoid using Modalyst. Do you understand how real business works? Start fixing problems and actually helping improve your system. Actually do things to help your customers. Don't just acknowledge the problem, and then do nothing. That is what is happening here, and it is the same problem. Good day!"

So I don't know if you guys at Modalyst are just out partying with everyone's money, and not doing your job because you assume the money will just keep flowing in, but the party is over! I'm done. I've found other suppliers and I'm moving over to them and phasing you out. I recommend everyone else do the same. Eventually, maybe, they might figure out how to run a company the right way. You guys at Modalyst have a lot of work to do, until then. Good riddance!

Be very careful before you upgrade your account. If you ever want to downgrade back to hobby it's next to impossible unless you uninstall and you'll lose all of your imported products, even if you're below the 25 free product limit. Support will give you the run around and tell you it's not a problem, but it is.

Worst by far! What company deletes all the brand name products right before Christmas?!?

Their prices are terrible too. Most are a few dollars below MSRP so with shipping, you have to price either way too expensive or making no profit at all.

I spent four months and a significant amount of money adding these products to my store. Then a girl named Amanda accidentally deleted them with just one click. I’m honestly shocked. The app itself is buggy and unreliable: items that appear as available often turn out to be unavailable in reality.

Lot of technical issues. I'll not recommend you .

Deleting App due to inventory issues and bug issues. I pay monthly fee and buy UPC number for each product which causing me to lose money now. My business is going a different way now. Warning to Other, you will pay monthly fee, but you're not allow to purchase item for the customer. I had to cancel two orders due to vendors not having PayPal set up. We have officially deleted the App as of 2/28/2023. No change

INVENTORY SYNC ISSUES! I AM ONLY PAYING THE APP FOR THE BRANDED ITEMS! BUT ALL THE PRODUCTS SHOWS ZERO OUT OF STOCK WHEN YOU SYNC THEM ON SHOPIFY! I WANT MY FULL REFUND FOR THE WHOLE YEAR!!!

app work well some suppliers are just soso some are good choose wisely

I have used this company for over 3 years and was able to get a great deal and love how they are adding new features to meet my needs. There are also great brands in this app.

Hello Jill! John W. at treasures-4-u-2-day.com here. Thank you! for the welcome wishes email. it is a truly wonderful thing for the owner of a company to take the time to appreciate her customers by reaching out with a very warm heartfelt welcome email. I wanted to take a moment to thank you for what you have accomplished providing dropship solutions that integrate seamlessly with Shopify. The added blockbuster power of Alibaba is a definite game changer. You should be very proud of yourself! in regard to what you have accomplished and I do sincerely thank you! for your kind courteous considerate and professional assistance. Cheers to your continued success! God bless you and family.