Overall rating
Counts per rating level
  • 67% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping app for its user-friendly interface and seamless integration with Shopify. It simplifies inventory management and order fulfillment, offering a wide range of products from global suppliers. The app's customer service is praised for its responsiveness, and it provides a decent profit margin and quick shipping times. It also allows for the addition of unique dropshippers, expanding options for merchants.

September 10, 2023

I am a paying customer. Modalyst has serious issues. Their support team is very slow to respond. I started a support ticket on August 17th to resolve a product import issue. Products I import, with Collections selected prior to import, do import but those Collections do not import with the product. So you have to manually select the Collections, again, for every product after imported to Shopify. I could just do that, but their system should be working properly to import everything we select (Tags, Collections, etc) in Modalyst.

They wanted a screen recording on August 26th of exactly the same thing I explained in detail on what was going on from August 17th. They should have been able to look into it from my explanation, without the video. It's pretty simple. The selected Collections don't import over with the imported product to Shopify. That's it! Here we are 3-1/2 weeks later, from the initial ticket (Aug 17th) and all I'm getting is delayed responses and them saying "We're working on it". If I'm having an import issue with Shopify, then I assume everyone else importing from Modalyst to Shopify is also having the same issue. Doesn't matter what product is selected. Doesn't matter what excuses you guys make. Our Modalyst backoffice runs super slow on loading pages and products. Products and suppliers are constantly disappearing, or showing zero (0) products for any variant.

It has now been 3 days, without a response, after leaving them this message on September 7th:

"Forgive my persistence and frustration, but it has been 3 weeks since I brought this to your attention. If this was any other company, the problem would have been fixed quickly. It isn't an inconvenience for you, because you make money off of our subscriptions. It is a huge inconvenience for us as subscribers. If it is affecting my ability to import properly with Shopify, then it is also affecting other people who use Shopify. I have already started seeking out other platforms to get dropshipping goods from to replace this platform, since you guys do not see any priority to fix the problem. I don't see a reason to continue paying for a service that ignores the issue. Sure, you recognize my complaint by saying you are working on it. I don't see the results, so it is only words with no action. The Reviews for your company on the Shopify App Store are horrible. I can see there similar issues with the terrible customer support I'm experiencing now. If you don't do anything different to actually fix the problems customer complain about, you won't have a business. Nobody will use this platform. They will see the horrible reviews and avoid using Modalyst. Do you understand how real business works? Start fixing problems and actually helping improve your system. Actually do things to help your customers. Don't just acknowledge the problem, and then do nothing. That is what is happening here, and it is the same problem. Good day!"

So I don't know if you guys at Modalyst are just out partying with everyone's money, and not doing your job because you assume the money will just keep flowing in, but the party is over! I'm done. I've found other suppliers and I'm moving over to them and phasing you out. I recommend everyone else do the same. Eventually, maybe, they might figure out how to run a company the right way. You guys at Modalyst have a lot of work to do, until then. Good riddance!

The Oasis Store, LLC
United States
Over 2 years using the app
September 4, 2023


United States
About 3 years using the app
January 25, 2023

WORSTTTTTTT Customer service...no response until now..it's been THREE fcking days????????????????????????????????

Altai Mountain
About 20 hours using the app
Edited February 26, 2016

Modalyst is an awesome and super compatible way to be able to list unique designer products from around the world without the expense and risk of purchasing inventory upfront.

I've looked around for other services and could not find another company that offers the same level of compatibility and service as Modalyst. The employees are super friendly, helpful and responded quickly to any issues or questions that I had. I would absolutely recommend Modalyst to any small business owner.


Jodirebecca Com
United States
Over 7 years using the app
July 5, 2017

I love this app. It is so incredibly simple to add the products to Shopify. I would definitely recommend this app. All of my questions are answered very promptly from Modalyst as well as from the suppliers.

Flared Boutiques
United States
Over 5 years using the app
Edited August 7, 2020

Modalyst is hands down THE BEST app to use for dropshipping product sourcing!!!! I'll be honest and say that I have installed and uninstalled a couple of times, but I just keep coming back to them and each time they get better and better. Customer service is quick and responsive and they listen to your needs. Kit works directly w/ Modalyst so you'll always have advertising available via social media or email. Absolutely and happy to share my experience thus far.

United States
About 5 years using the app
March 14, 2016

Love it! Very user friendly, amazing product selection and brands. Modalyst has great customer service, is extremely fast and helpful with answering questions and assisting. Highly recommend.

Madison Clothing
United States
Almost 5 years using the app
September 26, 2019

Greatest app on Shopify. It worth 10-star for helping retailers on Shopify. I recommend you use this app, it is a perfect app for retailers.

Mudawwana Shopping
United Kingdom
Over 4 years using the app
February 18, 2019

I've been searching different solutions to expand my suppliers outside the standard Ali/Oberlo type suppliers and this has offered me the perfect solution! I'm super excited to see what my store can do now!

Chic Chick Spot
United States
Over 4 years using the app
July 24, 2017

Great interface, solid support, great products. I do wish they had more products focused on men but otherwise I have zero complaints.

United States
About 4 years using the app