Modalyst: Dropshipping

I use Modalyst frequently and I enjoy their products. I would recommend it.

An absolutely HORRIBLE site/app, customer service, and tech team. I had the unlimited plan for 3 years now  - paid $35 monthly payment each month to drop ship  - One day they announced they are no longer working with THE MAIN supplier I had used  - Meaning I can't import more items form this supplier but they promised all my imported items ( 15,000 ) will still be synced, And they said  I still have to pay the full $35 for this service ( although I can't import any of this supplier items anymore ).  I had kept paying full price because  I wanted my 15,000 items to be synced with real stock quantity, And then I started noticing  the  orders my clients had placed at that time ware out off stock in the supplier website -  And I couldn't fulfill them - had to refund money to all my customers,  - I had complained to Modalist customer support -  and was told that the supplier had blocked them  - They are sorry - they can't sync with their stock anymore - Meaning I kept paying for service for 2 full months and got NOTHING . I asked for a refund for this period of time  - and they agreed  - but never got it till today ( it has been 4 months now )  - Also I demanded to stop the recurring payment for my unlimited plan - they said in order to do that I need to downgrade my plan - I tried  to do that but got an error that I will need to delete all my 15,000 items ( that I had to spend A LOT  of money on SEO to promote them by then) Oviusley I refused to delete them - their customer service told me  - "that's weird - I will take "care of that for you
And guess what -  After one hour  - I saw only had 7000 items left in my shop !!!!! I had contacted them said "Stop deleting my items ASAP"  - they said " you wanted to downgrade your plan, didn't you? And then they apologized When they realized what happened and promised they will stop the process and will upload all my DELETED items back - And after 2 hours I took a look saw 0 items on my shop!!! THEY HAD DELETED ALL MY HARD WORK  - and made me lose a lot of money !!!!!
This is the WORST EXPERIENCE i had ever had by far !!!!!!!!!!!!!!!!!!!!!!!! If you want to build a successful online dropshipping Buiseness S T A Y A W A Y!!! There are much better apps with great and professional customer service like "Oberlo", "Aliexpress  ". Do your self a favor and never go with Modalyst!!!!

The App is so easy to use. With just one click, I have all the products I want listed on my store.

Great app they have linked me with a great network of business and adding to my store has increased sales

I am excited to get to work with Modalyst. Their product inventory is excellent. The use of their app is amazing!

Using this app to finalize my sourcing task for the store and was amazed that there are many choices to choose from

This app allows stolen art to be sold on people's websites and refuses to take responsibility by removing these vendors who sell infringed art

This app idea is good but it has lot of shortfalls. The vendors keep changing. There is low inventory most of the times. Named brands generally have only 1 -2 items in stock anytime and are only sold at retail price. I have checked it so may times now.

Second this app is high risk if you are just starting. Since fashion apparel industry is very high competition and saturated to the lowest margins.

Selling products of this app becomes more challenging due to three reasons: 1. Inventory is generally low.
2. Pricing is generally retail price + Shipping fee can go as high as $15 + order processing to delivery 20 days average + 5% transaction fee they charge (even when you have paid for year) (you also pay 2%-4% transaction fee to payment provider + 2% to Shopify these bring down your margin ).
3. High risk of you loosing your ad spend - this can be due to the low stock inventory they have. It's my experience.

Also, most vendors always offer out of fashion stuff at high retail price so making a reasonable business out of this app is a tricky one.

Recent update have also ruined how the app used to work before. Now it don't even push products to store and keep showing blank error or say products syncing in process.

Customer care is difficult to get in touch with. It might have potential but Not an app I love any more.

I used this app to do dropshipping with a Private label and is just perfect for my store, they contact me really fast and help me with everything to do.

Hello Jill! John W. at treasures-4-u-2-day.com here. Thank you! for the welcome wishes email. it is a truly wonderful thing for the owner of a company to take the time to appreciate her customers by reaching out with a very warm heartfelt welcome email. I wanted to take a moment to thank you for what you have accomplished providing dropship solutions that integrate seamlessly with Shopify. The added blockbuster power of Alibaba is a definite game changer. You should be very proud of yourself! in regard to what you have accomplished and I do sincerely thank you! for your kind courteous considerate and professional assistance. Cheers to your continued success! God bless you and family.