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Update on this negative review from a one star to a five star!!! After I posted this review Lillian from Modalyst quickly reached out to me and diligently sorted out every single issue I had mentioned to my full and complete satisfaction. In this world where many big name business simply take your money and run it was truly refreshing to find a company with such thorough and competent customer care follow up.
Very disappointed in this platform. Several weeks ago an international customer placed an order and I never got confirmation that the order had been shipped or when it would tentatively arrive, I still don't know if customer even got it, there was no reply to the inhouse email I sent, secondly a customer placed an order and paid via PayPal, we also are supposed to be able to make our purchases and pay using PayPal however when I went to pay a screen popped up advising me that the particular seller did not accept PayPal as a method of payment, and again when I sent an inhouse email inquiring into this situation I am still waiting for the reply. After three days with no clarification I have cancelled this order and hope Modalyst will not take their commission as this item was of a substantial price. I have spent countless hours of valuable time setting up this business and a lot money paying for apps and monthly membership fees just to get such shoddy customer service from this company. I am not impressed.
Sexy! Try this Awesome app to put quality products in our store. it'works
Giving this app 5 stars is an understatement. i absolutely love the easy access around the app. I recommend this app to everyone from 18 & over, i feel like the boss I am.
I like what I see. They have a lot of products. Some are price high other are price low. You have a choice to pick what you would like in your store. If a product you pick is not selling you can say by by to it and replace it with another products without paying to do so.
(UPDATE UPDATE REVIEW)
I get a call from the local posted I owe postage of $2.19 for the Mom Jeans. I have to go to the post office to pick up the item and pay again. DO NOT DOWNLOAD THIS. THEY ARE HORRIBLE! VERY DISAPPOINTED. SHOPIFY GET BETTER USA DROP SHIPPERS PLEASE!
(UPDATE REVIEW!)
I thought I would give this one more try. I ordered the mom Jeans as a sample and then 5 days later it was processed. Then takes over a week to get my items. (8 days). The process is way too long. Still waiting for the Jeans to be delivered. If my customers would have to wait this long? The question is I thought this was USA drop shipping I guess it is not. Sorry Modalyst. I can not do a try 3. Very disappointed. Shopify needs more USA dropshippers for our online boutique businesses.
(ORIGINAL REVIEW)
The site is easy to use! Everything looks cute! This is the first time using Modalyst and very disappointed. I ordered the Maroon Sunglasses as a sample item.
1) The item arrived by USPS and I had to pay for additional postage in order to receive it (this is not good for potential customers). You had the items weight at 8oz and via USPS states it was 10 oz. I had to pay $2.19
2) The items received are incorrect. I ordered to Alicia Maroon Sunglasses and I received some weird hot pink & zebra print sunglasses. Nothing at all close to the glasses I have listed on my website. (again this is not good for potential customers).
Please change my mind that this is not how all your products are being sent out & delivered?
Hi Robyn,
Thank you for your review. I'm sorry to hear about your frustrations. We would love to understand in greater detail what happened so we can properly address every issue with the suppliers involved.
For example, the shipping times. It sounds like there is a misunderstanding about how shipping times work. The denim item you ordered is from a supplier based in Spain. The item was shipped from Spain to the USA. This is international shipping, and it is written as such on the item detail page of Modalyst. Moreoever, I believe the item was received by you within 8 business days. If it was more than 8 business days, please let me know. From prior messages, I understood it to be 8 business days. If you were looking for super fast shipping, then our distributor of brand name items in Europe is the best option. They deliver in under 4 business days.
With respect to the wrong item, we are sorry about that. That is certainly frustrating. Were you also underwhelmed by our Customer Support and response to the matter? If I recall, our Supplier team stepped in right away and helped connect you to the supplier.
It was my understanding that the resolution was swift. If that wasn't the case, please let us know.
High Quality Italian and International Brands Finally. I have found this amazing platform, where you can find many different products and Brands to sell online. I wrote an email with many questions directly to the management and they replied after 5 minutes to everything I had asked in a friendly and professional way at the same time. I will use this platform 100%.
I can affirmed that it is the only platform in the world that to date that sells important Brands with the dropshipping formula. I want to compliment them on what they have built. Bravissimi..
High quality products at a reasonable price! I recommend to all business owners worldwide who manage online business, to use this platform, ✔you will not regret it.
Thank you for your review! We are so happy to hear that you find the platform amazing and our customer support team responsive. Your feedback is very important to us, and we appreciate you taking the time to it with the broader Shopify community.
If you have any questions along the way, please don't hesitate to reach out!
Hi Modalyst, it's my first experience with the site and I'm very excited,
The site is easy to used, very friendly and organized. The brands and products you have are of all kinds of taste and preference. The support and attention to the user are wonderful. Modalyst is amazing!
Ok, this is an AMAZING piece of software
Long story short, it saves you in so many ways! Just check it out and the price is very reasonable considering what they do.
Very easy to use and set up, plus the customer services is great!
Thank you so much, guys x
DO NOT USE THIS APP!!! The All Over Print shirts cost $19.95 on the suppliers website, and I can't even put them in my store for that price. The same holds true for all of the ones that might be relevant to my niche. This is the biggest SCAM. I wish I had not paid the $150 earlier today just to turn around and realize I had been SCAMMMMMMED.
I really don't understand, if everyone can find products at shein? What is the difference to sell them? They are already selling same price even sometimes cheaper than item's cost price. Where is our wholesale buying prices? System is offering for the products to sell $35 which is already shein is selling from $10, it is not make sense. Please tell me if I'm wrong.