Reviews (53)
Fatal and generic customer service. The providers do what they want and the custodians of the app do nothing. They only answer you with generic responses. They have you waiting 1 month saying the same thing for more than 8 times. F-
Hi Luis,
I am very sorry to hear about this experience with our Customer Support team. I've communicated your feedback and we are discussing how to improve on managing issues like the one you presented. In looking at the history of your conversations with our team, it sounds like your frustration stems from the lack of clarity around how Modalyst works as a dropshipping app even though it's not listed as a distinct inventory location in your Shopify admin.
If you're still interested, I'd be happy to go over this as well as any other questions you have about our company and how it works.
Feel free to ping me off this thread. My email is alain@modalyst.co.
- Alain, co-founder
