Privy ‑ Email, SMS & Pop Ups

I am still trying to configure this App... it appears to be a great addition, however, I find the support lacking. It is not a real time chat. They email you their response and often they may not fully understand your question so you get an insufficient answer. I have now gone back and forth 3-4 times and still having setup troubles! It would be really nice if it was a real time chat line or phone call to resolve my setup problems once and for all. Support in my opinion is weak.