Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including customizable pop-ups. They value its competitive pricing, seamless integration, and unlimited email sending. The targeting options and analytics dashboard are praised for boosting engagement and providing insights. The customer support is noted for its promptness and dedication. The free plan is beginner-friendly, and the onboarding process effectively assists new merchants. Features like spin-to-win and visitor-to-contact conversion are credited with increasing subscriber growth and sales.

November 7, 2023

The more I stick with the app, the more I find new ways to use it. So many features, I feel like I discover something new all the time. I now have several automated email series working at once. And the data provided by Privy let's me know if I'm on the right track. Recently set up a few landing pages for my FB ads, quick and easy.
Super easy to copy and edit last week's Friday Flash Sale email, and Privy identifies engaged subscribers to send them to.
Projects can be as simple or complex as you wish. Highly recommend.

United States
Almost 3 years using the app
October 4, 2023

Easy to set up, great customer support, and enough features to support a modern business. I especially like the built-in conditionals offering fine-grain control over where the popups get displayed throughout our site. A+

Moka Origins
United States
Almost 7 years using the app
October 20, 2023

"Office Hours" was very productive! It is so much more efficient talking with a person one on one. Dan gave me great advice and followed up with an email with all of the notes from our meeting. This was incredibly helpful as I referred to the notes to implement a few social media improvements and automations. Thank you!

United States
Over 2 years using the app
August 31, 2023

About 1.5 years ago, we made the switch from Mailchimp to Privy and it was such an upgrade! We implemented their website signup pop-ups and saw a dramatic increase in our daily subscriber growth. We set up all of our email flows and automations through the platform and they preformed strongly compared to when they were set up in Mailchimp. Our weekly email campaigns also performed much better, getting higher open rates and increased revenue. The platform is very intuitive and easy to use, the customer service is unrivaled and their Customer Support Managers are always there for you to make sure your account is in excellent condition and to answer any questions you have along the way! I'm so glad we made the upgrade to Privy and look forward to continuing to grow with this platform! I highly recommend making the switch to Privy from whatever other email platform you're currently using, and request Henry to be your CSM when you're getting started, he's the best! You'll see the growth you've been searching for once you set your Privy account live!

Pink Dust Cosmetics
United States
Almost 2 years using the app
September 12, 2023

I am having a problem with bots adding emails to my Privy sign up forms and customer service was excellent. They deleted bad emails for me and gave instructions hope to prevent it in the future. Highly recommend Privy for its' function, pricing and now customer service.

The Brella Nation
United States
About 6 years using the app
August 23, 2023

Have been using privy for quite some time now and im very happy with the services. Have also had some 1on1 help from Hakim, which has been great. He has really helped me with my email automations and campaigns a lot. Overall would recommend to anyone looking for a good app that covers all emails for business's

Almost 4 years using the app
August 28, 2023

I have been using Privy for almost 2 years now. Their team has always been super responsive and helpful. I've also found their platform super easy to navigate.

I have been working with Carley P. for the last year and she has been awesome! She always lets me know when new features are coming out and how to optimize their platform for our business. 10/10 for Carley!

Safety First Boutique
United States
Almost 2 years using the app
August 25, 2023

Privy's email marketing and pop-up app transformed our salon's e-commerce approach. The user-friendly interface and designer allowed easy creation of captivating pop-ups that seamlessly blend with our website. Personalized emails and automated features strengthened customer bonds, leading to increased sales. Customer Service is A+! With monthly meetings with our account manager to strategically plan our next steps with marketing. We couldn't be happier with Privy and recommend it to anyone looking to take their email marketing to the next level.

Gadabout SalonSpas
United States
Almost 4 years using the app
November 14, 2023

I love the app, it's easy to use and every campaign I recive sales from it.

The Floral Fixx
About 2 years using the app
October 25, 2023

Very easy to set up and use. I don't have the money for a dedicated person to do my advertising, which means it falls upon me. I can sit down, pull a few products in from my Shopify store, add some fun backgrounds, fill in the text and I'm done. Quick and easy mailers. I also set up a pop up on the website that has brought in an additional $2k just in the first week or so. Great product.

Melt Glass Art Supply
United States
About 1 month using the app