Privy ‑ Pop Ups, Email, & SMS , 24,815 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly email and SMS marketing features, including customizable pop-ups. They value its competitive pricing, seamless integration, and unlimited email sending. The targeting options and analytics dashboard are praised for boosting engagement and providing insights. The customer support is noted for its promptness and dedication. The free plan is beginner-friendly, and the onboarding process effectively assists new merchants. Features like spin-to-win and visitor-to-contact conversion are credited with increasing subscriber growth and sales.
Refine
-
By rating
Terribly slow response time. If you are serious about getting business done and you need support, do not use Privy!
The more I stick with the app, the more I find new ways to use it. So many features, I feel like I discover something new all the time. I now have several automated email series working at once. And the data provided by Privy let's me know if I'm on the right track. Recently set up a few landing pages for my FB ads, quick and easy.
Super easy to copy and edit last week's Friday Flash Sale email, and Privy identifies engaged subscribers to send them to.
Projects can be as simple or complex as you wish. Highly recommend.
Easy to set up, great customer support, and enough features to support a modern business. I especially like the built-in conditionals offering fine-grain control over where the popups get displayed throughout our site. A+
I love the app, it's easy to use and every campaign I recive sales from it.
"Office Hours" was very productive! It is so much more efficient talking with a person one on one. Dan gave me great advice and followed up with an email with all of the notes from our meeting. This was incredibly helpful as I referred to the notes to implement a few social media improvements and automations. Thank you!
I give two stars instead of one because their onboarding was fantastic. Everything else beyond that sucks. You do not get an account manager past that first onboarding meeting. You are just left on your own to figure it out. Live chat my ass. They take a long time to email you back and when they do they are not helpful. So sad. Waste of money.
doubled their plan prices in one year, and the app doesn't really make the difference
I am VERY disappointed in Shopify. They got too big and discontinued their phone service. This shows they do NOT care at all about their customer, but about MONEY! Very sad. They have also moved their chat service overseas. When available, is not very helpful. Before this change, I would have given it 5 stars, Their phone service made all the difference. If you are looking to start a website, I would keep looking.
I am having a problem with bots adding emails to my Privy sign up forms and customer service was excellent. They deleted bad emails for me and gave instructions hope to prevent it in the future. Highly recommend Privy for its' function, pricing and now customer service.
Henry is great! Very good at communicating and very eager to help with everything. He has some great tips and really cares!