Privy ‑ Pop Ups, Email, & SMS , 24,840 reviews

Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
February 20, 2023

Good app with a combination of many tools tied together :) Flexible, robust and easy to use. Recommend.

Colour Drinks
Time spent using app: Almost 3 years
February 15, 2023

terrible, opt out and they still sending me emails without the options for unsubscribe. Not recommended use Klaviyo (I tried this hoping to have something special, just worst, designed to attract beginners who don't know other apps)

United Kingdom
Time spent using app: About 9 hours
February 9, 2023

I have been a customer for almost a year. Today we got word that the basic plan is doubling from $15 a month to $30. Like many small businesses this is not an easy time. I am basically being asked to pay double for no extra features. So much for any customer loyalty.

8 Cool Cats Jewelry Shop
Time spent using app: About 1 year
February 5, 2023

Terrible! Spent 2 hrs building a pop up only to have to start all over because of bugs in their system. Images can't be removed or changed because the corner radius slider overlaps the buttons. Not mobile friendly so don't expect to work on the go unless you carry a computer everywhere you go. How they got so many 5 star reviews blows my mind! Worst app ever. Stay far away from them.

Bold Soaps
United States
Time spent using app: 10 days
February 3, 2023

Today I spent 4 1/2 hours with Joe figuring out a way to address our unique needs in a way that also created a great experience for our customers. Joe was nothing short of outstanding in his efforts to find solutions and implement those solutions. Rather than telling me what we needed and then sending me a link to a help page to figure it out myself, Joe rolled up his sleeves and we created it together, and then tested it together. He was patient with me as I navigated thru the set up and testing stage before going live. I've worked with other Privy support people, who are all very pleasant, but none of them stuck with me the way Joe did to see everything through. Top drawer!
Time spent using app: Over 2 years
February 3, 2023

The process to add legitimate emails to your email list is too time consuming and unnecessarily complicated. Once they have signed you on, support disappears. They also...send emails offering to help your business, but when you reach out, these emails has always ended up a waste of time for me.

BeeKeeper Parade
Time spent using app: Over 2 years
February 3, 2023

Andrew is a fantastic person for information on this app. He responded to my email when I had questions about the Wheel spin to win. When I needed help, and got everything up and running quickly.

Lisa Marie Pro Artist
United States
Time spent using app: 3 months
January 17, 2023

great support once has problems. Wonderful function for trackfing more activities of customers. Thanks

United States
Time spent using app: 5 months
January 16, 2023

Privy is my go-to!

It is the most user-friendly experience for first-timers and the staff is always very helpful when it comes to creating/updating anything. I always have a pleasant time when reaching out to staff at Privy for help. Definitely worth the price when you sign up for paid services.

Lapcos Wholesale
United States
Time spent using app: About 1 hour
January 5, 2023

Besides the helpful Privy sales tools, the customer support provided by Karol was top notch. She helped me every step of the way to fine tune the Privy integration to suit my needs. BIG Thank You to her and the Privy team!

Dogzilla Boutique
United States
Time spent using app: 5 months