Reviews (24,815)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for significantly boosting monthly revenues, increasing email subscribers, and improving conversion rates. It features a range of marketing tools such as pop-ups, email, and SMS campaigns, with automation and Shopify integration. The interface is user-friendly, and the pricing model is cost-effective. Customer support, including live chat and Zoom calls, is frequently praised for its efficiency and helpfulness.
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Straight forward to use, fast and capable support, reasonable pricing model for a small bootstrapped business.
I've been using Privy for about a year and a half as my business has gone from $1k to $25k/month and I have no plans of leaving.
The intuitive platform has allowed me to set up email campaigns and more all on my own, and the support (the few times that I've needed it) is always quick, professional, and helpful.
The cost of the app also scales with your size (you pay a bit extra as your contact list grows), which is great when you're just getting started.
Highly recommend Privy!
Jose M. and the entire tech support team have been extremely helpful as we transition to this new platform. They are amazing!
I'm not a fan. A lot of functionalities and customisations are missing and I feel like every time I contact support to fix something, it can't be done.
I've been emailing back and forth to get my fonts fixed (it wasn't displaying the correct font on mobile) and to get my custom fonts installed for weeks and my website even froze because of this in the process... The abandoned cart email images are super small and they cut off the text, which just doesn't look good. And they also send the email even if the customer removed the item(s) from the cart, meaning that they get an empty email... Their landing pages are not easy to edit (they use their old software?) and I can't use them because they don't look good/on brand. They have very limited fonts available. These are just some of the things that I'm not happy with and wish I knew about before switching to Privy.
Hi there - I'm Alex, the CEO of Privy. Thank you for this feedback. I've sent you a note to see if we can get you sorted.
I've had many technical issues with the app that is yet to be resolved, and find their billing very confusing.
Privy is a solid emailing app that's fairly easy to navigate, although there are times when I still find myself figuring things out. One of its standout features is the live chat support, along with the option to schedule Zoom meetings for technical assistance, which came in handy when setting up my sending domain. My experience with their tech support was excellent, especially with David S., who was incredibly patient and kind while walking me through connecting DNS records via Zoom. The email templates are easy to use, and I love that I can effortlessly integrate marketing images created in other design apps. Additionally, the ability to track who opens, clicks, or unsubscribes from my emails gives me valuable insights into client engagement.
Great support from the team after using the tool for the first time; Jose helped me fix my issues
I talked to Jose M. today. He solved me problem and I'm happy. :)
Awesome plataform, great customer service!
We love PRIVY!! It has been a pivotal tool for our Shopify e-commerce platform in driving sales for our independent beauty brand.
PS: Jose was super helpful and responsive to our tech issue. Love that they are readily available, every time I've sought help.
they help me to set my dns records so i can set my email ! very helpfull ! and mr David Sanchez that he help me he is very good on his job and kind