Reviews (24,816)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for significantly boosting monthly revenues, increasing email subscribers, and improving conversion rates. It features a range of marketing tools such as pop-ups, email, and SMS campaigns, with automation and Shopify integration. The interface is user-friendly, and the pricing model is cost-effective. Customer support, including live chat and Zoom calls, is frequently praised for its efficiency and helpfulness.

July 31, 2024

We needed support and were very kindly assisted by Jose. And the problem was quickly resolved. Great support.

Keiko Sports USA
United States
Almost 7 years using the app
August 7, 2024

Great customer service experience! Jose was fast at resolving my issue. Privy is an easy-to-use APP with good features and a simple interface. So far, we love working with it.

MagicGel.com
United States
Over 3 years using the app
August 15, 2024

I recently had an issue and the Privy support team, particularly Uri and David, were incredibly helpful. They provided clear guidance and ensured that my email campaigns were running smoothly again. I’m really impressed with the level of service and professionalism. Highly recommended! Thank you, Uri, David and the Privy team!

Inscension.shop
Netherlands
Over 1 year using the app
August 8, 2024

Jose helped me today! Great customer service! Professional, quick, and patient! Super helpful with what I was having trouble with :)!

Poppy's of Atlanta
United States
About 2 years using the app
August 8, 2024

Je n’arrive pas à vous contacter
J’ai besoin de votre aidez pour les pop up qui ne s’affichent pas bien sur les mobiles et les champ dmarc
Merci de me recontacter au plus vite

Jilu
France
About 2 years using the app
Privy Operations replied August 9, 2024

Hi there,

Thank you for bringing this to our attention. I’m sorry to hear that you’re experiencing issues. We’re here to help!

I've escalated this to our Technical Support ...

August 18, 2024

OMG! What can I say about Privy to convince you to use them over the other guys? Well first off their platform is super easy to use and very user-friendly. Honestly, the highlight for me though is customer service. Carley is the best thing since sliced bread!! Before Privy I was with ActiveCampaign then Klaviyo. I left Klaviyo for a variety of reasons (nothing against them). I went to Privy and ...

Vicky Cakes
United States
10 months using the app
August 5, 2024

Karol helped me with my question in a very kind, fast and assertive way. Thank you very much!

benestarepr
United States
Over 2 years using the app
August 21, 2024

I am very new with privy and needed help today. Karol C was very prompt with her solutions. She gave me clear instructions and guidance and made the communication so easy and smooth. Thanks so much Karol and to the Privy team! I love your app!

The Michelle Style Boutique
United States
6 months using the app
July 12, 2024

Henry has a professional attitude and the service that Privy provides is excellent. Henry is knowledgeable, ready to work, and flexible. What more can you ask for as a customer? Thanks Privy!

Tire Supply Network
United States
About 6 years using the app
October 21, 2024

Good application and super customer service !

Espace Gants
France
About 1 hour using the app