Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including customizable pop-ups. They value its competitive pricing, seamless integration, and unlimited email sending. The targeting options and analytics dashboard are praised for boosting engagement and providing insights. The customer support is noted for its promptness and dedication. The free plan is beginner-friendly, and the onboarding process effectively assists new merchants. Features like spin-to-win and visitor-to-contact conversion are credited with increasing subscriber growth and sales.

September 2, 2023

Support is super quick and helpful! App is easy to use and helps create very effective email campaigns.

Room Reign
United States
2 months using the app
August 7, 2023

absolutely satisfied with the customer service. Shout out to Emily Milla - the one who has helped me, Emily reply me, clear out my concerns, give me clear answer in a acceptable amount of time (pretty fast tbh). The app is also really easy to use, just mess around with the email and the coupon code, you will find understand the app in like a morning, but if you don't want to figure out yourself, just an email and they will help you. The free plan they have allow you to test out, mess around, get used to the app, therefore it's free plan i think is beginner friendly. I recommend it!

3 months using the app
September 11, 2023

Very easy to use and when I do need some help they are very responsive.

Fresh Coat Finishes
United States
About 1 year using the app
August 15, 2023

Privy has helped me grow my business steadily and sustainably over the last few years. Technical support is always quick and effective.

Books About Art
United Kingdom
About 2 years using the app
July 19, 2023

I used Privy for over 3 years Privy, and I must say it has been a great experience. Privy has exceeded my expectations in every way. Privy has become an essential tool in my business.

The user-friendly interface of Privy deserves praise. Navigating through the app is a breeze, thanks to its well-designed layout and intuitive controls. Everything is just a few clicks away. Privy's attention to detail in terms of user experience truly makes it a pleasure to use.

Furthermore, the cross-platform compatibility of Privy is a major advantage. I can seamlessly access the app from my smartphone, tablet, or computer. The synchronization between devices is seamless, making it convenient to work on files and projects from anywhere.

I must commend the Privy team for their exceptional customer support. Whenever I had a question or needed assistance, their responsive and knowledgeable team was there to provide prompt and helpful guidance. It's evident that they genuinely care about their users' privacy and satisfaction, which further enhances the overall experience of using Privy.

Button Farm Club
United States
Over 3 years using the app
August 15, 2023

I like Privy because I'm not very tech savy nor do I have a business or marketing background. Privy has helped me market and brand my business. My meetings with Privy support are great - they've been very informative and helpful. I would recommend Privy especially for a small business that would like to put a lot of their email marketing on auto-pilot.

Easy Piecy Quilts
United States
About 1 month using the app
August 14, 2023

They Don't really help you set up things. they give you a crash course for 30 min and after that you are on your own. they don't have a direct customer service number where they can help you set up campaigns step by step. They could add that and it would be very worth it.

United States
Almost 2 years using the app
July 14, 2023

I have used Privy for over two and a half years. It's one of those non-negotiable expenses for my business. Working with a Customer Success Manager is key -- they are so brilliant with conversion rates and popups and email campaigns. I have learned an enormous amount of general ecomm info from my rep that I have been able to implement immediately to my store. This app has saved my store from going under during a tumultuous economy and unstable times. I'm so thankful for Privy and the team there, and will continue to be a privy customer for life.

United States
Over 2 years using the app
October 9, 2023

doubled their plan prices in one year, and the app doesn't really make the difference

Mia Bambina Boutique
Over 2 years using the app
October 18, 2023

Awesome app with great customer support.

Bona Fide
United States
2 months using the app