AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,240)

Overall rating
4.4
Counts per rating level
  • 82% of ratings are 5 stars
    1.0K
  • 7% of ratings are 4 stars
    91
  • 2% of ratings are 3 stars
    20
  • 1% of ratings are 2 stars
    10
  • 8% of ratings are 1 stars
    103
All reviews
September 12, 2020

Customer support is poor. Their software broke and they kept pointing me at Cloudflare to fix it when it was their implementation that had issues (specifically with SSL on the tracking and returns domains).

Way overpriced for the software. Would've cost about $15,000 a year for it but customer service is so poor that I decided to do without it.

UMZU
United States
Almost 4 years using the app
AfterShip replied September 13, 2020

Hi Umzu team,

Our enterprise sales team will reach out to you. We are in process of fixing the domain issue for returns and will sort it out this week.
I am sure you will give us a chance to rectify these problems and your experience will be much better from hereon.

Best,
Shahbaz