Route Protection and Tracking

Route Protection and Tracking

Reviews (335)

Overall rating
3.5
Counts per rating level
  • 69% of ratings are 5 stars
    232
  • 5% of ratings are 4 stars
    17
  • 2% of ratings are 3 stars
    6
  • 4% of ratings are 2 stars
    15
  • 19% of ratings are 1 stars
    65
All reviews
Edited December 23, 2020

I'm very happy with the quick responses I get from our account rep when I have questions or issues with a claim.

American Teething Supply
United States
9 months using the app
RouteApp LLC replied January 4, 2021

Hi there,

Thank you so much for your review and invaluable feedback. We feel quite lucky to work with merchants such as yourself, and we are always looking for areas to improve.

Regarding the 100% coverage statement in our Customer Marketing Kit, we do adhere to the following protection parameters: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies. However, should you and your team notice any policies that are causing consistently unhappy customers or general business practice incompatibility, our team is always happy to look into merchant-specific solutions.

Again, thank you for this wonderful review and feedback. We look forward to continuing our partnership! Should you run into any questions, feel free to reach out to our team at merchantsupport@route.com. I have notified them of your review, and we will be on the lookout for any future communications!

Hope you had a safe holiday season,

Jordan, Customer Service