Locksmith

Locksmith

Reviews (292)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
    268
  • 1% of ratings are 4 stars
    4
  • 1% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    3
  • 4% of ratings are 1 stars
    13
All reviews
July 13, 2021

We tried using this app to hide certain items on our website, which it did do, however there were still automated bots that were able to purchase items that were designed to only be purchased by certain people, so it did not work as intended/described.

Safari Zone Collectibles
United States
4 days using the app
Lightward replied July 14, 2021

I hear you – thanks for letting us know. If it helps: because of the way Shopify's Online Store channel is built, it's impossible for any third-party access control app (including Locksmith) to fully block all bot activity. We talk about this in our user agreement, which everyone sees and accepts when they install Locksmith, and which we wrote to make sure we're clear and up front about all this. You can see the user agreement here: https://uselocksmith.com/agreement.

I understand you were expecting Locksmith to block those bots; given the specifics of how Shopify itself works on this one, the best we as a team can do is to be clear about what Locksmith can and can't help with. If there's a way we can communicate this better going forward, let us know – team@uselocksmith.com. We're here to help, however we can. :)

All the best,

-Isaac