Klarna On‑Site Messaging

Klarna On‑Site Messaging

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Reviews (101)

Overall rating
2.5
Counts per rating level
  • 29% of ratings are 5 stars
    29
  • 15% of ratings are 4 stars
    15
  • 3% of ratings are 3 stars
    3
  • 4% of ratings are 2 stars
    4
  • 50% of ratings are 1 stars
    50
All reviews
Edited July 20, 2021

Terrible customer service, I wanted to launch my shop on Saturday, I emailed on Friday as the on-site messaging is not working, my customers are unable to pay using Klarna. Four days later I have not received an email, the Shopify staff who are beyond helpful emailed on my behalf, they too have not had a response. How can they offer a service if they are not willing to help their customers? Absolutely shocking and disappointing to say the least.

I am DARKO
United Kingdom
About 1 month using the app
Klarna replied July 20, 2021

We're very sorry that you didn't receive excellent support. We will review further with the support team to work to improve. I do find support cases for you in our system, so we will continue to work with you further via your open support case.