Ali Reviews: AI Product Review

Hi Yann,

Here`s Shanley from Ali Reviews - Product Reviews Customer Support Team, and we are deeply sorry for this inconvenience causing to your store.

Regarding to your concern as my colleague was fixing your case, but he accidentally published your unpublished theme into live theme without your approval. I personally talked directly to him in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.

Also we have seen that you're having an active chat with my colleague, so please feel free to let them know if you need further help.

Looking forward to hearing from you soon

Best Regards
Shanley