Reviews (70)
Well I ordered some sample items back in August. I am still waiting for the correct ones. I have sent 3 emails, messaged them via Facebook, and 3 different numbers on WhatsApp to still not have them. This is after I just placed another order for $300+. They still have not replaced the sample order. They wont email you back, I've never received one from them
Your print Colors will be off from item to item even if you use the same artwork.
They don't follow the artwork guidelines you upload. Update placed another order, my 4x hoodie is the size of a XS childs. all my polos came in 2-3 sizes smaller then the tag states
They failed to put my personal tag on any of my products even tho I am being billed for it. These people are bad, they don't check any of the work they do. Al
Dear customer,
We sincerely apologize for the experience described in your review. After ordering samples, contacting us repeatedly through email, Facebook, and WhatsApp, and then placing an additional order of more than $300, you should never have been left without clear answers or the correct replacement items.
We also take every product issue you raised seriously: inconsistent print colors when using the same artwork, production that did not follow your uploaded guidelines, garments arriving significantly smaller than their labeled sizes, and paid custom tags not being applied. These were not minor inconveniences—they affected your products, your investment, and your ability to serve your own customers. They should have received immediate investigation, accountable follow-up, and proper quality checks.
From the time we received feedback like yours, we began continuously reviewing and upgrading both our customer service and quality-control systems. We strengthened response procedures, case ownership, artwork verification, print consistency checks, sizing inspections, custom-branding confirmation, and coordination between our support and production teams.
Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current standards place much greater emphasis on transparent communication, accurate production, responsible follow-up, and verifying that customers’ specifications are correctly completed. Through these years of continuous improvement, our overall customer satisfaction has increased significantly.
We understand that you have no reason to restore your confidence based on words alone. Trust can only be rebuilt through consistent product quality and dependable service.
If your business needs a POD partner again in the future, we hope you might consider evaluating today’s Yoycol through a small, carefully planned trial rather than making another major commitment. This would allow you to assess our current print consistency, sizing accuracy, customization checks, fulfillment, and customer support with limited risk.
We would view that opportunity not simply as another order, but as a chance to rebuild our relationship step by step and earn back the trust we previously lost.
Best regards,
Yoycol Support Team
