Appstle℠ Subscriptions App

Appstle℠ Subscriptions App

Reviews (5,667)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
All reviews
Edited August 1, 2022

I've decided to update my review after some time using the app. The app is fine, and more or less does what I need it to, but I'm having a lot of trouble with the customer service. Response times are extremely slow, and the answers they provide are usually very vague and not helpful. I can definitely attest that the level of support has diminished since starting with this app. Currently, I have many subscriptions that are scheduled to process, but are not processing a their scheduled time. The response I received to this issue was "they are in the queue, please give it more time." Even after asking to elaborate, I could not get a more straightforward answer. Support I've received in the past has eventually lead to a solution, though it's usually not exactly what I've been seeking. There are a lot of limitations within subscription settings that don't make sense, and the way much of the user interface is translated into English is difficult to understand. Overall, not pleased with the user-friendliness of the app. --- original review --- Kehanvi was a huge help today. Initially I had a problem with theme integration, which was a simple fix. That led into some more specific questions about my subscription offerings, and I was able to figure out exactly what I needed. Thank you! So far it seems like Appstle is going to work great for our business. There is a little bit of a learning curve setting it up, but it has a very customizable experience. Looking forward to launching our first subscription.

Chickadees Wooden Toys
United States
3 months using the app
Appstle Inc. replied May 19, 2022

Hi,

This is Ria, the co-founder of Appstle. We apologize for the less than stellar experience with our customer service. Since the time of the review, we have beefed up our Merchant Support team, to ensure we have strong 24x7x365 support from a highly technical team, across time zones.

We hope all your issues are sorted now, and that you are having a smooth journey with Appstle Subscriptions. Please do not hesitate to reach out to support@appstle.com if you have any other questions. We are available 24x7x365.