Trackify Facebook Pixel,TikTok

Trackify Facebook Pixel,TikTok

Reviews (355)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
    330
  • 1% of ratings are 4 stars
    5
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    4
  • 4% of ratings are 1 stars
    14
All reviews
May 23, 2022

I'm having a bad experience with the app. In our first contact, they told that could resolve my problem after signing on the onboarding. Until now, I haven't resolved what I needed and didn't receive my onboarding call (I scheduled the meeting and they didn't show up, without saying anything before) I'll wait for this onboarding call and if everything's okay I'll change my review. For now, promised what they can't deliver. The app looks very little flexible and adaptable to the custommer's needs.

Brota Company
Brazil
3 days using the app
Trackify X replied May 23, 2022

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.

I am sorry to hear that your issue was not resolved during your first interaction with our support team. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP.

We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark. I will ensure that you receive your onboarding call ASAP without fail.

Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.

Regards,
Pushpesh & the Trackify Support Team