Avada AI SEO Image Optimizer

I decided to purchase this App because I researched the features and trusted the reviews. So I decided to go Premium plan that I expected to get the best support 24/7, and it could help me fix and improve my SEO. It SEEMS their features work well. However, I have learned that this is not supported 24/7, they just have someone to take notes or know something basic and they would get back to you, which I can understand. After I started auditing, I reached out to the team to help me with one issue. I tried to reach out a couple of times, and all they said they would get back. However, I haven't got back anything from them. If you really care about your customers. It is simple, just get back to them as you committed.