Reviews (70)
STAY AWAY!! BAD SERVICE !! SHIPPING TIME IS TERRIBLE. Over 21 days still in production and bad customer service to silence. Cannot deliver goods on time Shopify should not promote such app. Check out their Whatsapp page most vendors are complaining about the same issue. ( Yoycol) Upgrade service or get out. Shopify!! Please take action.
Dear customer,
We sincerely apologize for the experience that led you to leave this review. An order remaining in production for more than 21 days, combined with limited communication and no clear explanation, understandably caused frustration and damaged your confidence in Yoycol. Your concerns about production delays, shipping times, and unresponsive customer service were serious and deserved much better attention.
From the time we received feedback like yours, we began reviewing and continuously upgrading our production monitoring, shipping communication, customer-support follow-up, and issue-escalation processes. We recognized that customers need more than a general status update—they need timely explanations, responsible case ownership, and practical next steps when an order is delayed.
Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. We have strengthened our service standards, order follow-up procedures, internal coordination, and communication surrounding production and shipping delays. Through these years of continuous improvement, our overall customer satisfaction has also increased significantly.
We know these changes cannot undo your previous frustration. However, we want you—and every customer reading this review—to know that your feedback was not ignored. It helped us understand where we needed to improve and contributed to the service upgrades we have made.
If you are willing to reconsider Yoycol, we would sincerely appreciate the opportunity to demonstrate how much our service and order support have changed.
Best regards,
Yoycol Support Team
