Reviews (70)
I would love to use this service. I designed about 68 items for my shop that went live, and discovered there is no shipping settings on any of the items. The settings did not migrate to my shop. I have spent almost a full week trying to get a hold of someone from yoycol, with no response or small responses that are not helpful. It's so sad I would really love to use this service, but there isn't any customer service, I can't even get the shipping set up in Shopify and it's been a week trying to contact them. If no one gets in touch today, I'll have to delete this app and remove the 68 products I would love to sell. :(
Dear customer,
We sincerely apologize for the experience that led you to leave this review. After investing significant time designing approximately 68 products and publishing them to your store, discovering that the shipping settings had not transferred correctly must have been extremely frustrating. You also should not have had to spend nearly a week seeking assistance only to receive delayed or incomplete responses.
From the day we received feedback like yours, we began reviewing and upgrading both our customer service processes and the support surrounding store integration, product publishing, and shipping configuration. We focused on clearer guidance, more effective troubleshooting, stronger case follow-up, and better coordination when technical issues require additional investigation.
Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current support standards emphasize timely communication, responsible case ownership, clear explanations, and practical solutions. Through these continuous improvements, our overall customer satisfaction has increased significantly.
We know these changes cannot recover the time and effort you lost. However, we want you—and every customer reading this review—to know that your feedback was taken seriously and helped us recognize where meaningful improvements were needed.
You clearly saw potential in Yoycol, and we regret that our service prevented you from experiencing it fully. If you are willing to give us another opportunity, we would sincerely appreciate the chance to demonstrate how much our platform support and service have improved.
Best regards,
Yoycol Support Team
