Reviews (324)
Customers keep getting stuck on the Upsell page for hours without receiving a confirmation or getting their products. Also this app slows down my website immensely with the product add-ons and the developers just wrote it off as not being an issue on their side even though the issues are directly pointing towards the add-ons on this app
Hi, the expiration time for post purchase offers is 1 hour by default and order's hold should be released after the offer expires. You can change the expiration time in the Settings page.
I checked your store but the add-ons are loading almost immediately, in less then 1/5 of a second. Could you explain how it slows down your store? I checked our support logs but couldn't find any complaint from you or conversation about this.
Overall, you were a pretty happy user and even left us a 5-star review. Sorry for letting you down and would be happy to help anytime.