Reviews (70)
I have integrated my shop, designed products, have customers asking why theres no shipping.... I attempted to order myself, and after multiple emails with no response am looking elsewhere to redesign. Service needs attention.
Dear customer,
We sincerely apologize for the experience that led you to leave this review. After integrating your store, creating products, and receiving interest from customers, you should have been able to obtain clear shipping information and timely assistance. Instead, your emails went unanswered, leaving you without the support needed to confidently move forward with your business. We completely understand why you decided to look elsewhere.
From the day we received feedback like yours, we began reviewing, optimizing, and upgrading our customer service processes. We focused on improving response times, shipping communication, case follow-up, cross-team coordination, and escalation procedures for unresolved concerns.
Now, in 2026, Yoycol’s service system has become far more comprehensive, mature, and customer-focused. Our current support standards place greater emphasis on timely responses, clear explanations, responsible case ownership, and practical solutions. Through years of continuous improvement, our overall customer satisfaction has also increased significantly.
We know these changes cannot undo your previous frustration, but we want you—and every customer reading this review—to know that your feedback was taken seriously. It helped us recognize where our service needed attention and contributed to the improvements we have made.
If you are willing to give Yoycol another opportunity, we would sincerely appreciate the chance to demonstrate how much our service has changed.
Best regards,
Yoycol Support Team
