Reviews (70)
The customer service is non existent don't bother wasting your time because it's been weeks and weeks and weeks with no response. Terrible, I don't recommend, although good products the service is extremely bad that I'm going to delete the app.
Dear customer,
We sincerely apologize for the experience that led you to leave this review. Waiting for weeks without receiving a response is unacceptable, and we completely understand why you felt disappointed enough to stop using the Yoycol app. Although you recognized the quality of our products, our customer service clearly failed to provide the support you needed at that time.
From the day we received feedback like yours, we began reviewing and upgrading our service processes. We focused on improving response efficiency, case follow-up, internal coordination, and issue escalation so that customer concerns would receive clearer answers and greater ownership.
Now, in 2026, Yoycol’s customer service system has become far more comprehensive, mature, and customer-focused. Our support procedures and service standards have been significantly strengthened, helping us provide more responsive communication and practical solutions. Through these continuous improvements, our overall customer satisfaction has also increased considerably.
We know these changes cannot undo your previous frustration, but we want you—and every customer reading this review—to know that your feedback was not ignored. It helped us recognize where we fell short and encouraged us to build a better service experience.
If you are willing to give Yoycol another opportunity, we would sincerely appreciate the chance to serve you again and demonstrate how much our service has changed.
Best regards,
Yoycol Support Team
