Trackr: Order Tracking UpSell

Trackr: Order Tracking UpSell

Reviews (55)

Overall rating
4
Counts per rating level
  • 80% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
All reviews
November 22, 2022

I have spoken with support to see if it is possible to upgrade my plan to the next higher plan without losing my money on the old plan. I do not understand why money is stolen from me there. If I change, my old money must be credited, otherwise you pay twice. The support has not answered my question.

malennachzahlen-erwachsene
Germany
4 months using the app
Shark Byte, Inc replied November 24, 2022

Hello malennachzahlen-erwachsene Team,

Please, accept our apologies on behalf of everyone at SharkByte Inc, and know that your situation was an exception.
We are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have our personal commitment to improving the way our staff serves every customer.

We've tried to contact you via phone and email regarding the review but, unfortunately, haven't got a response yet.

Please check our email with our offers for you and let us know if it works for you, so we could find a solution for this situation.

We'd really appreciate it if you replied to us.
Have a great day!

Trackr Team