Reviews (4,653)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively building mailing lists and capturing customer emails, often through offers like a 10% discount. It's praised for easy installation, robust customization options, and seamless Shopify integration. The app also features detailed analytics and supports custom CSS. Merchants appreciate the quick performance and responsive customer support, which efficiently resolves issues and offers valuable business insights.

December 12, 2022

process was super easy, and answered all my questions perfectly. Cant wait to see how these help grow my business.

Coffee 405
United States
33 minutes using the app
TYDAL replied December 12, 2022

Thank you so much for leaving a positive review! 🙌 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. All the best, Kevin

August 8, 2023

The customer service chat box was very helpful. It was nice that she looked at my site. thank you! It's nice to have people interacting.

Luke and Logan
Canada
33 minutes using the app
TYDAL replied August 10, 2023

So happy to hear that our team was helpful! 😊 Your feedback means a lot to us! Thank you for the kind words.
- Lea & Rivo Team

Edited August 21, 2022

Great customer service, it is actually free and works great. They will remove branding and enable CSS with a quick chat without any questions. Vicky was extremely helpful.

Leo&Ella
United States
33 minutes using the app
TYDAL replied August 22, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin

March 18, 2022

Abbie was super helpful! I can't believe the level of customer service. Rivo is amazing! I'm so glad I installed the Email Pop Up app and I'm excited to try more Rivo apps in the future.

Dark Elf Dice
United States
33 minutes using the app
TYDAL replied March 25, 2022

What a wonderful review! 🙌 We're so thankful for customers like you and are super excited to be able to contribute to you and your business's success! Cheers, Katherine

September 27, 2022

customer service was on point. Teresa helped me by removing the Powered by Rivo Branding quickly and I was not talking to a BOT! Real customer service and real time!! She also directed me to a link to customize my popup. Thank you for making this so easy and fun!

Namaste Couture
United States
33 minutes using the app
TYDAL replied September 27, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

June 15, 2022

L'app la sto scoprendo poco a poco, sembra molto facile e intuitiva.
Per ora posso dire che il servizio clienti credo sia il migliore mai provato in assoluto

Marcaccini Online
Italy
33 minutes using the app
TYDAL replied June 15, 2022

Grazie mille per le 5 stelle! Se hai domande o se possiamo aiutarti lungo il percorso, non esitare a contattarci in qualsiasi momento. Felice di aiutare in ogni modo possibile. 😊 Ciao, Kevin

July 11, 2022

Wow, the customer service was just amazing. Alex was just awesome!!! Highly recommend it to anyone. The best out there. A+++

JDStore Fashion
Mauritius
32 minutes using the app
TYDAL replied July 11, 2022

What a wonderful review! Thank you so much for the positive feedback and for recommending us to the Shopify community! Best wishes, Kevin

September 18, 2022

So far so good. Therese helped me out when I first installed and I am excited to use it to continue groing my email list!

Fawn and Feather
Canada
32 minutes using the app
TYDAL replied September 19, 2022

Awesome! We really appreciate the 5-Star review! These reviews make our day here. Thanks, Kevin

April 23, 2022

Apenas la he descargado y estoy en el proceso de configurar todos los detalles de mi tienda, pero Abby ha sido de gran ayuda en todas mis dudas y estoy feliz de que me ha podido ayudar. Espero tener una gran experiencia con Rivo y poder aprovechar todos sus recursos.

Lone Star Sublimation
United States
32 minutes using the app
TYDAL replied April 25, 2022

¡Eres fabuloso! ✨ Muchas gracias por sus elogios y amables palabras. Estamos muy agradecidos con clientes como usted y apreciamos mucho que use nuestra aplicación. Si necesita más ayuda en el camino, no dude en hacérnoslo saber. Aquí en Rivo, mantener contentos a nuestros clientes es nuestra prioridad número uno. Saludos, Kevin

June 3, 2022

Rivo was easy to install and set up. Lance, my customer service rep, was fantastic in walking me through everything.

Hell's Half Acre Stadium Goods
United States
32 minutes using the app
TYDAL replied June 3, 2022

We're so glad to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin