Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to increase sales and grow mailing lists. They praise its user-friendly design, easy setup, intuitive navigation, and customization options. Features like smart triggers, precise targeting, and analytics are also well-received. Merchants highlight the app's optimization tools for improving product visibility and customer engagement. The quick loading time and smooth Shopify integration are also noted. The customer support team, including Arianne, Sam, Jamie, and Paul, is recognized for their efficiency and responsiveness. The free version is commended for its comprehensive features and excellent customer service.

March 7, 2024

I haven't used the app yet so I can't say much about it but I have talked with support (Jamie) and she was of great help and even helped me with some extra things I wasn't aware of.

Jamie was lovely and attentive, I had a great experience with support something I highly appreciate. Let's see how the app works !!!

magicataplasma
Spain
About 1 month using the app
TYDAL replied March 11, 2024

So happy about your positive experience with our support team! We're excited for you to explore the app. Thanks for the kind words, and we're here if you need us! 🌟
- Kevin & TYDAL Team

March 8, 2024

The app is absolutely brilliant, does exactly what it says on the tin, and more, support staff are amazing, especially Jamie, very helpful and extremely friendly, thank you so much!

In-Outdoors
United Kingdom
5 months using the app
TYDAL replied March 11, 2024

So glad you're loving the app and found our support amazing! Your appreciation means the world to us. Thank you for the wonderful feedback! 🌟
- Kevin & TYDAL Team

March 29, 2024

Great customer service / support from Jamie! Huge help and super efficient. Great product overall.

My Store
United States
5 months using the app
TYDAL replied April 1, 2024

Thank you for the awesome review! We're thrilled you found our customer service helpful and our product great overall. 😊
- Kevin & TYDAL Team

March 29, 2024

Jamie was super helpful and quick to respond. She made online chatting smooth and quick. I always prefer to talk on the phone, but this was just as efficient

Born to be Free
United States
3 months using the app
TYDAL replied April 1, 2024

Happy to hear our online chat was a smooth and efficient experience for you! Thanks for giving it a try and for the kind words. 😊
- Kevin & TYDAL Team

January 12, 2024

Some of the best free versions out there. Easy to set up, pretty good customization options (especially given that I use the free plan), great customer service. Highly recommend!

Canatoo™
United States
Over 1 year using the app
TYDAL replied January 16, 2024

Thank you for your kind words! We're thrilled to know our free version, customization options, and customer service are hitting the mark for you. Your recommendation means a lot to us! 🌟
- Kevin & Rivo Team

February 7, 2024

Rivo does everything I need it to, it's easily customisable and provides quick and friendly service through it's chat service. Highly recommend!

Ivy & Belle
Australia
Over 1 year using the app
TYDAL replied February 13, 2024

Thrilled you're loving Rivo and our chat service! Thanks for the high recommendation. We're here to support you anytime. 😊
- Kevin & Rivo Team

January 31, 2024

Very responsive and helpful. Unlike support for many apps, they offer a chat feature that allowed me to solve my issue in under 5 minutes. Thanks Arianne!

Idaho Soap Company
United States
7 months using the app
TYDAL replied February 2, 2024

So happy our chat support got your issue solved quickly! We're here to make things smooth and easy. Thanks for the shout-out! 😊
- Kevin & Rivo Team

April 20, 2024

Awesome support. Fixed also my popup window and removed the rivo logo. IM pleased with the support.

Inna Mode
United Kingdom
11 months using the app
TYDAL replied April 22, 2024

So glad to hear you're pleased with our support and that we could fix your popup window! Thanks for sharing your positive experience! 😊
- Kevin & TYDAL Team

February 18, 2024

This is one of those plug-ins that really work. I installed it quickly, configured it, and had a pleasant experience with their support, highly recommended.

NTO
Netherlands
3 months using the app
TYDAL replied February 19, 2024

So glad our app worked well for you and that you had a pleasant support experience! Thanks for the recommendation. We're here if you need anything else!
- Kevin & TYDAL Team

March 21, 2024

Needed help so used the chat and spoke to Jamie and she was incredibly helpful, highly recommended!

Fanattik-Trade
United Kingdom
Over 1 year using the app
TYDAL replied March 25, 2024

Thanks for the high recommendation! We're thrilled you found our chat support so helpful. Your satisfaction is our top priority. Reach out anytime!
- Kevin & TYDAL Team