Rivo: Loyalty & Referrals

Rivo: Loyalty & Referrals

From $49/month. 7-day free trial.
Rating (4.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes
  • Use directly in Shopify admin

About this app

Launched

January 18, 2021 · Changelog

Languages

English

Works with

Shopify POS, Checkout, Shopify Flow, Klaviyo, Gorgias, Mailchimp, Postscript, Attentive, Sendlane

See why DTC brands like Hexclad, Rareform and DYPER choose Rivo to increase their customer LTV

Welcome! Stuart here, founder of Rivo. We're very different from other loyalty and referral apps on the app store... We ship product updates every week, have a world class customer success team (led by ex-Shopify team leads) and we focus on one thing... driving your retention metrics. Get started today and start increasing your LTV and customer repeat rate.

Welcome! Stuart here, founder of Rivo. We're very different from other loyalty and referral apps on the app store... We ship product updates every week, have a world class customer success team (led by ex-Shopify team leads) and we focus on one thing... driving your retention metrics. Get started today and start increasing your LTV and customer repeat rate. more
  • A fully customizable loyalty and referrals platform, that moves your metrics.
  • Built for fast growing DTC brands. Dyper.com, Hexclad, Emi Jay etc..
  • 24/7 world class live chat support (Check out our reviews)
  • Instantly integrates with your stack. Klaviyo, Gorgias, Postscript, etc.
  • Need more? Unlock full customization with the Rivo Developer Toolkit

Pricing

7-day free trial

Starter

$49/month

  • [Other apps charge 30% more for less features]
  • 500 monthly orders
  • Advanced Rewards
  • Loyalty Page Builder
  • Prompts (popups)
  • 1 Integration

Growth

$189/month

  • [Other apps charge 25% more for less features]
  • 1,000 monthly orders
  • VIP Tiers
  • Points Expiry
  • Custom CSS & Icons
  • 2 Integrations

Premium

$349/month

  • [Other apps charge 40% more for less features]
  • 3,000 monthly orders
  • Custom Actions
  • Dedicated Account Manager
  • API
  • Developer Toolkit

Starter

$49/month

  • [Other apps charge 30% more for less features]
  • 500 monthly orders
  • Advanced Rewards
  • Loyalty Page Builder
  • Prompts (popups)
  • 1 Integration

Growth

$189/month

  • [Other apps charge 25% more for less features]
  • 1,000 monthly orders
  • VIP Tiers
  • Points Expiry
  • Custom CSS & Icons
  • 2 Integrations

Premium

$349/month

  • [Other apps charge 40% more for less features]
  • 3,000 monthly orders
  • Custom Actions
  • Dedicated Account Manager
  • API
  • Developer Toolkit

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1,795 reviews

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost customer retention and engagement, with features encouraging repeat purchases and social media interaction. It's praised for its user-friendly interface, customization options, and seamless integration with email marketing and e-commerce platforms. Merchants value the reward system for purchases, referrals, and social media engagement, and the flexibility to adjust reward points. The app's customer service is often highlighted for its promptness and helpfulness. Features like competitive pricing, pop-up functionality, advanced targeting, and customer reviews are also favored.

Edited January 7, 2023

MIND BLOWN! GREAT SERVICE! Hi I guess if you you actually get a full on programmer with your monthly service!? whoah! If any part of the design doesn't perfectly fit your layout, they'll be on it they will personally re-code and re-design just to fit your theme whether desktop or mobile. And they have the ability to make each different!!! Oh not to mention they updated a font to match my shop font!

What to know before merging client history!!!

This application offers quite a bit. I researched it extensively in comparison to four other major rewards apps. In reviewing all the apps, I focused on features pricing integration and ease-of-use for my particular store. Here are some things to consider.

1. If you wish that clients receive rewards for reviews, I believe Rivo Reviews App is the only compatible app. So if you currently have a review app that you absolutely love, consider whether or not this app is compatible.

2. Before on boarding past client history, consider how long your shop has been open. If you've been open for several years and this is your first rewards program, you could be importing thousands of dollars worth of coupons due clients.

**work around is to not import client history, set everyone to an opening point value...and move forward. If you have a new shop with few sales, this shouldn't be an issue. Either way, I recommend asking for assistance with importing activity from a specific date if possible.

HERE'STHE GOOD

1). If you hit a snafu, someone in their customer service or chat will assist you. More detailed issues may take a longer response time. Ultimately, if you have a very detailed issue you can see by the review process here, the operations officers are very responsive.

2) other than on boarding client information and points, this program is very easy to set up and customize. There are many areas available for customization, some features may require additional upgrades. For my needs the free plan was too limited, so I am currently on the $39 plan per month. I anticipate this rewards program will bring pay in repeat clientele.

3). You do have the ability to adjust what portion of a sale your client receives points for. I myself and I read and some reviews that some individuals noted the Point accrual included the cost of shipping. This can actually be adjusted in the settings, order, area of the app. So if you wish for clients to only earn points on the dollars that they spend on product this can be done.

4) If you don't already have an email marketing system or app, this application integrates some ability to reach out via email to prompt use of points and rewards.

***things id love to see enhanced

1) I'd love the ability to onboard and import from a specific date, ie, last quarter, last month, last year.... if this was an option to select, it would really help store owners who have years of sales in client history.

2) I'd also love the ability to select more than just the "collection" clients can use the rewards on, but the "product type" or "vendor" category within Shopify. Some stores like mine have products that overlap different collections, though are specific to a type of product i.e. handmade not handmade.

3) finally, I do notice some issues with the layout of the pop-up. When a client hits the icon from the lower right portion of the webpage to launch the welcome, the title at the top of that welcome is not centered and I don't see a way to justify left center or right. Additionally, the button that shows the star and reviews, is a bit big and it overlaps and interferes with my menu button on mobile. There is a possibility I can remove the word "rewards," leaving just the star icon and hope that that will clear the situation up? ill have to play with it.

All in all if you were looking for a rewards app that enables you to work towards client retention repeat customers reward clients for referrals and signing on to your mailing list this is a great option. Again I read a lot of reviews, went to YouTube University to check out each of these competitor products, and read those reviews too. Rivo seemed to be the cleanest product with few issues conflicting with your current store theme and code. Customer service thus far seems to be very responsive, even if it requires escalating to a specialty department. The trial is really short, but so is the set up. Howeve, my biggest tip to you...Best to attempt to set up at the beginning of the week so you can iron out any bugs before your trial ends.

Queen Custom Claws
United States
2 days using the app
Rivo replied January 7, 2023

What a wonderful review! 🤩 This made our day, and we are so grateful for Merchants like you! Thank you so much for your compliments and thoughtful feedback! We appreciate you using our app, and if you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🎉 Cheers, Kevin

October 23, 2022

So far the app is great and very user friendly. Today was my first time using the app and I needed help with exporting my previous customer's order history. When I reached out for help Arianne went above and beyond. She answered my question very quickly and even offered some very helpful advice about the layout of my website in general . She even provided links on how to edit and improve that feature. As a result my site looks will look more professional. Thank you again Arianne.

NBNxBeauty
United States
About 4 hours using the app
Rivo replied October 24, 2022

Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping businesses like yours, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. Cheers, Kevin

July 12, 2023

Well, first off, the features of this module are well made, work great and the free plan offers more than you need to get your business up to speed. Plus, whenever you need something more, all you need to do is chat with the customer service and they'll happily unlock extra features for you.

It's all I need and I'm sure it will help my business grow, which in turn will make me very willing to pay for premium features.

That's a job well done, guys, right here!

Coffee Quest
Romania
3 months using the app
Rivo replied July 14, 2023

So happy to hear that you've had a great experience with our app! 🙌 Our team is always ready to assist you and go the extra mile. Thanks for the support! It means the world to us. 💙
- Lea & Rivo Team

About this app

Launched

January 18, 2021 · Changelog

Languages

English

Works with

Shopify POS, Checkout, Shopify Flow, Klaviyo, Gorgias, Mailchimp, Postscript, Attentive, Sendlane

Built by Rivo

About Rivo

5.0 average rating

2 years building apps for the Shopify App Store

Support

Send a message

help+loyalty@rivo.io

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