Reviews (1,392)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and sales through customizable loyalty and referral programs. They appreciate its user-friendly interface and smooth Shopify integration, despite some initial setup hurdles. The standout feature is the exceptional customer support, noted for being quick and helpful, which significantly improves the user experience. Merchants find it valuable for boosting customer loyalty and engagement.
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We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.
Thank you for your patience and kind words! 🙏 We're so glad our team resolved the Klaviyo integration. Your success is our priority—always here to help! 🌟
- Kevin & Rivo Team
We have been using this app for approximately four years, and the customer support provided by this company has been truly outstanding throughout that time. The team consistently demonstrates availability, prompt responses, and a strong ability to provide clear and helpful explanations, conveying confidence in every interaction. It is evident that there is a genuine commitment to finding effective solutions and ensuring a positive customer experience. A high-quality service that truly makes a difference.
Thank you so much for this heartfelt review! 😊 We're truly honored to have supported you over the past four years and delighted that our team's availability, promptness, and commitment have made such a positive impact. Your kind words inspire us every day! If there's anything else we can assist with, we're always here.
- Kevin & Rivo Team
It did not take long for their customer service to respond back via chat so we appreciate them responding promptly. Excellent service!
We're thrilled to hear our customer service responded promptly via chat and provided excellent service—it truly motivates the team every day. Your kind words mean the world to us!
- Kevin & Rivo Team
speedy and accurate diagnosis of the problem we are having. with very clear instructions on how to fix the problem. very happy with the service! Thank you so much! :)
We're thrilled our speedy, accurate diagnosis and clear instructions fixed your issue—your happiness truly brightens our day! Always here to help.
- Kevin & Rivo Team
Arianne was very helpful and broke down the information I needed.
Thank you for the kind words! 😊 We're thrilled our team was helpful and made the info clear. Always here to assist—thanks for choosing us!
- Kevin & Rivo Team
overall its very good product and customer service is excellent in my experience.
Great app, Abbie is an amazing assistant!
Thank you so much! We’re glad you’re enjoying the app and had a great experience with our support — really appreciate it 🙌
- Kevin & Rivo Team
Great customer service
We're absolutely thrilled to hear that our customer service made such a positive impression—it truly motivates the team every day. Your kind words mean the world to us!
- Kevin & Rivo Team
Love love love.
I tried them all and sticked to this one.
Super UI.
Easy to use, important features even on basic plan.
Great support, especially Arianne.
We're blushing from all the love! 😊 Thrilled you chose us after trying them all—super UI and easy features are our jam! Thanks for the shoutout to our support team. Always here to keep your Shopify store rocking!
- Kevin & Rivo Team
She was very quick and solved my problem.
Thank you so much! 😊 We're thrilled our team solved your issue quickly. Your kind words made our day—always here whenever you need us! 🌟
- Kevin & Rivo Team