Rivo: Loyalty Program, Rewards

Rivo: Loyalty Program, Rewards

Reviews (1,349)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
    1.3K
  • 3% of ratings are 4 stars
    42
  • 0% of ratings are 3 stars
    4
  • 0% of ratings are 2 stars
    5
  • 2% of ratings are 1 stars
    24
What merchants think

Feedback submitted

Merchants value this app for enhancing customer engagement and boosting sales through loyalty and referral programs. It's praised for its user-friendly customization and seamless email marketing integration. The app operates smoothly, increasing engagement and purchases. Exceptional customer support is frequently highlighted, with the team being responsive and knowledgeable. Merchants recommend it as a valuable tool for Shopify store owners due to its powerful features and outstanding support.

March 16, 2026

Generally speaking their help desk has been fairly responsive, but I am having a major issue with syncing past data, and am hearing nothing back. I am a Shopify Plus member, and therefore there are certain aspects of their app that are not available to me - including syncing past data, so I have to rely on their team. I am getting no updates, no ETA on when it will be done, nothing. Very frustrating.

OTRcarry
United States
6 days using the app
October 23, 2025

The app itself is ok, but the customer support is very bad.

WHO IS SHE
Norway
8 months using the app
November 13, 2025

So far I'm finding it hard to get in contact with their support team. Their app says 24/7 customer support. I find I can only get a response late in the evening, which makes the migration hard when unable to get a response from customer support.

Dope Skin Co
Australia
2 days using the app
Edited July 24, 2025

Dopo anni di utilizzo ho dovuto modificare la recensione e abbassare le stelle perchè ho tanti disservizi e l'assistenza è pessima.

Coccole e Ricami |email: info@coccoleericami.shop| P.Iva 09642670583
Italy
Over 3 years using the app
Rivo replied November 18, 2021

Meraviglioso! 🤩 Grazie mille per aver scelto la nostra app! Siamo così entusiasti di far parte della crescita e del successo della tua attività! Se hai bisogno di qualcosa, faccelo sapere. Cordiali saluti, Kevin

February 19, 2024

bummed with how they count orders that don't even use the code as part of the counted sales. Any sales coming from Shopify would count towards the monthly sales. This doesn't make any sense, if a customer doesn't even know about the program they check out bc of an ad- that shouldn't be counted towards the count with the app. I had to uninstall it after installing it and asking support about this. I hope they will change this to reflect on the true sales reflecting the use of Rivo.

Designs By Wildside
United States
About 1 hour using the app
Rivo replied February 20, 2024

Hi Candi,

This is Lea from Rivo! Thank you for taking the time to share your feedback. We're sorry you're not satisfied with your experience with the app.

Our loyalty program, like most others on Shopify, counts all orders as part of the billing structure. This is not specific to just our app but is a common standard to keep things transparent and fair. It ensures pricing aligns with the value businesses receive from the app.

By tracking all orders, we can monitor customer behaviors, even for those who haven't engaged with the loyalty program yet. This insight can support businesses in refining their marketing and engagement actions.

We're continually listening to feedback like yours and striving to improve. We truly hope you'll consider trying Rivo again in the future.

If there's anything else we can do for you, please feel free to reach out to me at lea@rivo.io.

Best Regards,
Lea